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Lab Computing Team Lead
Location:
Boston, MA
Description:
Responsibilities Location Boston, MassachusettsUS Job ID REQ-052636 Key Responsibilities: Document procedures, policies, troubleshooting and best practices Execution of Peer reviews of PerkinElmer related checklists for Commissioning, Decommissioning and AIQ tasks. Escalates IT issues that are not resolved via regularly identified support channels. Manage ServiceNow requests and incidents to SLA Acts as an interface between client, business and corporate IT teams. Conduct daily ticket scrums Provide weekly/monthly/quarterly/yearly agreed upon governance reports Conduct regular 1-1s with team members Work collaboratively with the account and product managers Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation Implements customer specified benchtop computing design and processes Administers and assures connectivity of customer's Windows based platform Conduct and maintain inventories of client systems Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement and relocation of equipment Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc. Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner Acts as the technical support contact for instrument vendor Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams Provides technical support for new system validations and change management efforts Create and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the client Ensure weekly Engineer reports are received by COB on the last business day of the week Acts as client Liaison for software/hardware related inquiries Participate in client team meetings Hire new staff, perform regular performance reviews, provide coaching as required Work with Delivery and Product Managers to develop and grow the service Provides support across all PerkinElmer Enterprise practices as required Act as the technical expert to handle escalations and be a mentor to junior team members Complete administrative tasks to maintain compliance with PerkinElmer time and attendance standards and ensure employee completion Critical Skills: Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex instrument and technology issues. Strong verbal and written communication skills. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes. Knowledge of laboratory safety practices. Basic Qualifications: Bachelor's Degree 5+ years of relevant technical experience in lab IT or regulated IT environment 2 + years of supervisory experience in IT Preferred Qualifications: Experience in a Lab GxP environment if applicable Experience with scientific instrumentation Experience in SOP creations and change control management if applicable Experience as team lead in an IT environment Other Requirements: Must be able to remains in a stationary position more than 25% of the time The person in this position needs to occasionally move inside and outside labs Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer The annualcompensation range for this full-time position is $99,840.00 to $149,760.00 The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. PDN-9bc95c14-c8a9-438c-bbe5-885519f6d85a
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More About this Listing: Lab Computing Team Lead
Lab Computing Team Lead is a Executive Manager Job at Perkinelmer located in Boston MA. Find other listings like Lab Computing Team Lead by searching Oodle for Executive Manager Jobs.
Lab Computing Team Lead is a Executive Manager Job at Perkinelmer located in Boston MA. Find other listings like Lab Computing Team Lead by searching Oodle for Executive Manager Jobs.