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Manager, IT Service Desk
Location:
Toronto
Description:
Life Labs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of Canada's Best Employers by Forbes, Life Labs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you. Job Title: Manager, IT Service Desk Reports to: Sr. Manager – End User Services Purpose of the Role: The Manager, IT Service Desk will have hands-on experience with leading and managing the services being provided by the Service Desk to Life Labs employees including 24x7 support, service desk strategies, ITSM/ITIL best practices and quality initiatives. The role heavily interacts with Life Labs employees, Service Delivery, and Implementation teams with a strong focus on delivering the highest quality of services and customer experience. As the IT Service Desk manager, you will lead the Service Desk with focus on the development of continuous improvement plans, strategic and operational initiatives, and service desk technology solutions to improve overall customer experience. Accountabilities: Manage a service center supported through multiple channels (voice, email, chat, and face to face) • Develop, maintain, and ensure all processes used by the service desk are thoroughly documented, audited, and regularly reviewed/improved. Conduct and share results from service and. Visit ListedBuy for more information.
Company:
Lifelabs
Posted:
April 12 on ListedBuy
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More About this Listing: Manager, IT Service Desk
Manager, IT Service Desk is a Executive Manager Job at Lifelabs located in United States. Find other listings like Manager, IT Service Desk by searching Oodle for Executive Manager Jobs.
Manager, IT Service Desk is a Executive Manager Job at Lifelabs located in United States. Find other listings like Manager, IT Service Desk by searching Oodle for Executive Manager Jobs.