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Technical Support Engineer - Remote
Location:
Cranberry Township, PA
Description:
The best CMMS for healthcare maintenance professionals. Technical Support Engineer About Us: At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,000 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch. Your role: FSI is seeking a skilled and dedicated Technical Support Engineer to join our Engineering team. As a Level 2 Support Engineer, you will play a crucial role in providing technical support and maintaining our cutting-edge healthcare software solutions. Your familiarity with Angular, .NET, and SQL Server will be essential in delivering exceptional customer experiences and ensuring the smooth functioning of our software applications. At FSI, our corporate values are Customer inspired, Solutions-First, One Team, and Impactful Experts. We’re looking for individuals who embody these values, and are ready to contribute to our aggressive growth. Your responsibilities: Respond to and resolve escalated technical support inquiries from customers, ensuring timely and effective issue resolution. Collaborate closely with Level 1 Support Engineers to provide in-depth technical assistance and guidance. Diagnose and troubleshoot complex software issues related to our healthcare SaaS applications, utilizing your familiarity with Angular, .NET, and SQL Server. Analyze and debug software defects, documenting solutions and best practices for future reference. Collaborate with cross-functional teams, including Development, QA, and Product Management, to address technical challenges and enhance product quality. Contribute to the creation and maintenance of support documentation, knowledge base articles, and troubleshooting guides. Participate in on-call rotations to provide after-hours support when required. Proactively identify areas for process improvement and propose solutions to enhance the support experience for both customers and internal teams. Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve your technical skills and contribute to the growth of the team. What you’ll bring to the team: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience). Minimum of 2 years of experience in technical support or application support roles, preferably within a SaaS environment. Familiarity with Angular, .NET, and SQL Server, with the ability to analyze, troubleshoot, and debug complex software issues in these technologies. Basic understanding of software development and the software development lifecycle (SDLC). Excellent problem-solving and analytical skills, with a keen attention to detail. Exceptional communication and interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders. Strong teamwork and collaboration abilities, with a customer-centric approach to providing support. Experience working in the healthcare industry or with healthcare-related software is a plus. Relevant certifications (e.g., Microsoft certifications, Angular certifications) are a plus. Work Location: US Based Remote. Occasional travel within USA will be required. Our Values: Customer inspired. Solutions-first. One team. Impactful experts. We look forward to hearing from you! Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you. FSI is an Equal Opportunity Employer: We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company. Powered by JazzHR
Company:
FSI Services
Posted:
April 12 on The Resumator
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More About this Listing: Technical Support Engineer - Remote
Technical Support Engineer - Remote is a Technology Technical Support Engineer Job at FSI Services located in Cranberry Township PA. Find other listings like Technical Support Engineer - Remote by searching Oodle for Technology Technical Support Engineer Jobs.
Technical Support Engineer - Remote is a Technology Technical Support Engineer Job at FSI Services located in Cranberry Township PA. Find other listings like Technical Support Engineer - Remote by searching Oodle for Technology Technical Support Engineer Jobs.