Dealership Service Writer & Advisor
Location:
City Of Industry, CA
Description:
Service Writer & Advisor Hyundai DealershipAre you a seasoned writer/advisor seeking a new opportunity? Join our team in City of Industry, CA as a Service Writer & Advisor. This full-time position offers a comprehensive benefits package, including medical/dental/401k. At our dealership, we pride ourselves on a high service volume with a base of loyal customers. Our work environment is family-oriented and fosters a fun atmosphere. Responsibilities:• Ensure the Customer Service Index (CSI) rating aligns with dealership service manager expectations• Guide customers through the entire service experience, from the service drive until vehicle handover• Manage appointment scheduling and provide accurate estimates• Educate customers on vehicle care and maintenance importance based on manufacturer guidelines• Clearly communicate repair and maintenance timelines to customers• Keep customers informed of any changes in estimates or pick-up times through progress calls or emails• Accurately document repair and maintenance updates on approved repair orders• Address and resolve customer inquiries and concerns effectively• Cultivate strong, positive relationships with customers to foster repeat and referral business• Collaborate with managers to meet daily performance metrics• Achieve consistent penetration levels for both Customer Pay (CP) and Warranty services Qualifications:• Possess a high school diploma or GED equivalent• At least six months of work/training experience in the automotive industry or closely related field• Knowledgeable about newer vehicle technologies• Outstanding customer service abilities• Analytical and adept at multitasking• Work independently and with minimal supervision• Positive attitude and team-oriented• Remarkable written and verbal communication skills• Substantial and consistent work record• Valid driver's license and a clean driving record• Professional attitude and behavior• Mobile applications and software user interface with existing solutions are a plus Compensation: $54,000 - $120,500 yearly About Company: Puente Hills Hyundai is a busy multi-dealership family-owned franchise. We are located in the City of Industry CA. Benefits offered include Medical, Dental, 401(k), and other great benefits.
Company:
Puente Hills Hyundai
Posted:
April 10 on WizeHire
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More About this Listing: Dealership Service Writer & Advisor
Dealership Service Writer & Advisor is a Media, Journalism & Newspaper Jobs Writer Job at Puente Hills Hyundai located in City Of Industry CA. Find other listings like Dealership Service Writer & Advisor by searching Oodle for Media, Journalism & Newspaper Jobs Writer Jobs.
Dealership Service Writer & Advisor is a Media, Journalism & Newspaper Jobs Writer Job at Puente Hills Hyundai located in City Of Industry CA. Find other listings like Dealership Service Writer & Advisor by searching Oodle for Media, Journalism & Newspaper Jobs Writer Jobs.