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Sr. Dispute Resolution Analyst
Location:
Palm Beach Gardens, FL
Description:
Senior Dispute Resolution Analyst Date: Mar 13, 2024 Location: Palm Beach Gardens, FL, US, 33403 Company: TBC Corporation Company OverviewWith $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America?s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas . TBC is headquartered in Palm Beach Gardens, Florida. TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan?s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin. DescriptionThe SR. Dispute Resolution Analyst for TBC Corporate Services will be responsible for actively working and resolving customer-initiated invoice disputes with a variety a reasons; including: freight, pricing, product return, warranty repair, tax and unearned discounts. This role will be a Hybrid work environment. Job ResponsibilitiesAssist in developing and standardizing written policy as well as electronic reporting as it pertains to customer-initiated invoice disputesCoordinate resolution with external customer(s) and various internal department to the like of Credit, Sales, Customer Service, and TransportationResearch and resolve customer disputes to facilitate payment or issuance of credit to customer invoicePerform research in SAP to identify issues with customer billings by creating queries to obtain detailed information for solving the discrepanciesInitiate process improvement and quality reviews to simplify and improve productivityNegotiate proper documentation in an effort to facilitate timely paymentsResolve collection issues with customers with difficult or highly sensitive problems by reconciling their AR accountAssist in the review/release of credit holds when necessarySupport TBC Code of Business ConductOther duties as assigned QualificationsHigh school diploma or equivalent, college degree or some college preferredA minimum 5 years? experience in Credit and Collections (B2B)Strong computer skills- Word, Excel, PowerPoint, and SAPProficient in the reconciliation of Accounts Receivable accountsExcellent written and verbal communication skillsAbility to manage relationships both internally and externallyStrong problem solving and customer service skillsAble to work in a fast-paced environmentBilingual language skills in Spanish/English are a plus BenefitsCompetitive compensation and bonusTuition reimbursement401k plan with a company match. Immediate 100% vestingComprehensive benefits including medical, dental and visionCompany paid short term disability and employer subsidized long term disabilityCompany paid life insuranceDiscounted tire services TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.
Company:
TBC
Posted:
April 10 on PostJobFree
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More About this Listing: Sr. Dispute Resolution Analyst
Sr. Dispute Resolution Analyst is a Jobs Analyst Job at TBC located in Palm Beach Gardens FL. Find other listings like Sr. Dispute Resolution Analyst by searching Oodle for Jobs Analyst Jobs.
Sr. Dispute Resolution Analyst is a Jobs Analyst Job at TBC located in Palm Beach Gardens FL. Find other listings like Sr. Dispute Resolution Analyst by searching Oodle for Jobs Analyst Jobs.