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Manager Order Support
Location:
Conyers, GA
Description:
We use technology to solve problems in spaces, light, and more things to come... for our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market:leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location:aware applications. Job Summary You are here to execute the transformation of how ABL supports our customers and serves their needs. Whether it's a request to expedite an order, a technical support issue relating to our applications, product support from one or more of our product teams or assistance with a warranty return, you are here to aid in defining, implementing, and executing an industry leading comprehensive approach to customer support. You will learn everything there is to know about our products, processes and supporting applications with the intention of helping our customers succeed. You will dig in to troubleshoot issues, solve problems outside our domain, and actively listen to customers to determine what they really need. You will be a key driver in mobilizing all our support teams to work collaboratively to achieve our stated CX goal to "Increase the industry service level". Your success unlocks capacity within our CX, Product, and Sales leadership unit that in turn, leads to further commercial success. You will construct exceptional relationships with all our customers through the generation of positive order experiences. Key Tasks and Responsibilities (Essential Functions) Customer Support : You will manage a team of customer support professionals tasked with exceeding the order management expectations of our agencies and customers o: Step:In, every day, to support the tactical needs of the team : Continuously evolve the processes, structure, skills, and abilities of the customer support team ensuring that everyone presents a common, expectation exceeding, experience to our customers : Ensure those you lead are supported with training and resources to sustainably serve our customers while growing their respective careersCustomers and Agents : Meet customers, particularly the largest customers, to establish customer experience presence and to receive customer feedback for improvements on service and the overall customer experienceInternal : Work closely with our internal partners and support teams to drive our transformational efforts and achieve ABL's goal to "increase the industry service level": Infuse a customer obsessed and curiosity filled culture into the business What we are looking for in you:: Naturally empathetic. The ability to step into someone else's shoes and walk a few miles can make all the difference between someone who is successful in this position and someone who struggles. By truly being able to understand the customer's pain, you can also produce the best solutions.: Customer advocacy. Customer Support leaders must be strong, natural advocates. Your entire job is to fight to improve the customer experience, which can sometimes be more difficult than it sounds : Process driven. We must serve our customers beyond their expectation, and we must have sustainable, repeatable, efficient, and continuously improving processes. The details matter. : Curious. There is always an improvement to be made. Be curious, learn, engage, and d
Posted:
April 4 on Tip Top Job
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More About this Listing: Manager Order Support
Manager Order Support is a Executive Manager Job located in Conyers GA. Find other listings like Manager Order Support by searching Oodle for Executive Manager Jobs.
Manager Order Support is a Executive Manager Job located in Conyers GA. Find other listings like Manager Order Support by searching Oodle for Executive Manager Jobs.