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Customer Service Representative I : 73006194
Location:
Sarasota, FL
Description:
Requisition No:826285 Agency: Department of Revenue Working Title: CUSTOMER SERVICE REPRESENTATIVE I : Pay Plan: Career Service Position Number: Salary: 36, : 46, / annually Posting Closing Date: 04/08/2024 Total Compensation EstimatorTool Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) Sarasota This is an Internal Agency Advertisement The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website . JOB SUMMARY: This Revenue Specialist III : Customer Service Representative I position, on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: :Initiating and responding to requests:Coordinating with internal and external partners:Researching and resolving case issues:Gathering information and analyzing case data to determine next steps:Interviewing customers in person and/or over the telephone:Interacting with other states, employers, and other business partners:Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: :Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist III :Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers) SPECIAL NOTES: :Standard workday of 8am : 5pm, Monday through Friday :May require you to work outside your regular work schedule:This role may be eligible for part:time telework after you complete required training and reach an acceptable level of proficiencySALARY: 36, : 46, BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION:Karen McDonald , (727) , SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level:2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at sss.gov The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Ser
Industry:
Insurance
Posted:
April 4 on Tip Top Job
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More About this Listing: Customer Service Representative I : 73006194
Customer Service Representative I : 73006194 is a Customer Service Customer Service Representative Job located in Sarasota FL. Find other listings like Customer Service Representative I : 73006194 by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative I : 73006194 is a Customer Service Customer Service Representative Job located in Sarasota FL. Find other listings like Customer Service Representative I : 73006194 by searching Oodle for Customer Service Customer Service Representative Jobs.