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SAP iXp Intern : Customer Engagement Support
Location:
Newtown Square, PA
Description:
We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now About the SAP Internship Experience Program The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAP: : Culture of collaboration:meet with mentors, make new friends across the globe and create a thriving personal network.: Project:driven experience:gain cross:functional skills from our virtual and in:person learning sessions, diverse subject matter experts, and project deliverables.: Gain visibility:with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. About the team: The Customer Engagement Support Center Operations Role is responsible to deliver on any initiatives/activities assigned to them by their regional or global CES leadership. This is an internal role that helps support colleagues in customer facing positions. Successful candidates will have the opportunity to develop their engagement skills, business etiquette, and SAP customer and product knowledge; enabling possible transition into customer facing roles. The role will involve engagement with global leadership, their local CES team as well as an ongoing rotation of colleagues within the cloud support organization to help ensure the overall success of customer engagement and support experiences. CES Operations aid in the increased adoption and retention of Cloud subscriptions by helping CES team members promote successful customer engagements and support best practices. What you'll do: Position Title:SAP iXp Intern : Customer Engagement Support Location: Newtown Square, PA (Hybrid) In this role, you'll: Key tasks include, but are not limited to, the following: : Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions: Filter requests for critical situations that require immediate action: Schedule and participate in engagement support sessions with the assigned architects to better learn our customers' business goals and to also better understand our internal customer success practices: Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items: Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement: Actively contribute in the collection and management of metrics required by the CES leadership: Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders Who you are: We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning. : Current student, bachelor's degree, in Information Technology and/or Business: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access): Strong writing and listening skills: Strong communication skills: Excellent attention to detail: Knowledge in or ability to learn ERP, CRM and other SAP systems: Willing to learn and self:driven ind
Posted:
April 3 on Tip Top Job
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SAP iXp Intern : Customer Engagement Support is a Jobs Intern Job located in Newtown Square PA. Find other listings like SAP iXp Intern : Customer Engagement Support by searching Oodle for Jobs Intern Jobs.
SAP iXp Intern : Customer Engagement Support is a Jobs Intern Job located in Newtown Square PA. Find other listings like SAP iXp Intern : Customer Engagement Support by searching Oodle for Jobs Intern Jobs.