This listing was posted on The Resumator.
Service Account Manager
Location:
Houston, TX
Description:
About us: thyssenkrupp nucera offers world-leading technologies for high-efficiency electrolysis plants. The company has extensive in-depth knowledge in the engineering, procurement, and construction of electrochemical plants and a strong track record of more than 600 projects with a total rating of over 10 gigawatts already successfully installed. With its water electrolysis technology to produce green hydrogen, the company offers an innovative solution on an industrial scale for green value chains and an industry fueled by clean energy – a major step towards a climate-neutrality. thyssenkrupp nucera successfully made an IPO in July and is a member of the SDAX of the Frankfurt Stock Exchange since September. Position Overview: As a Service Account Manager, you will be the key contact for our existing clients utilizing our electrolysis technology on both Chlor Alkali and green hydrogen. Your primary responsibility will be to provide comprehensive customer support on both technical and commercial aspects, to guide and support customer for their optimal use of our technology by collaborating closely with our global customer service group and other internal and global departments to maintain high level customer satisfaction. Key Responsibilities: Serve as the primary contact to existing clients seeking support and guidance on our technology. Provide in-depth support to customers’ needs and troubles effectively and efficiently by collaborating closely with both internal (US and Global) departments and if necessary, with external sub-suppliers. Conduct studies for plant optimization and modernization to stay updated with industry trends, technological advancements, and competitor products to provide informed recommendations and support. Support Service Order Coordinator group on technical inquires on purchase orders. Supporting customers plant turn-around activities at site. Representing thyssenkrupp nucera at customer sites, conferences, and symposiums. Document and maintain accurate records of customer interactions, issues, and resolutions such as claim management for service projects. Identify recurring issues and proactively propose improvements or solutions to enhance product usability and customer experience. Coordinate product training sessions for clients to ensure a thorough understanding of our electrolyzes technology. Qualifications/Education: Bachelor's degree in engineering and any related technical field is preferred 3+ years of experience in the Engineering Industry Experience working at a chemical plant or industrial processes. You are familiar with process engineering documents, flow diagrams (PFDs), piping & instrumentation diagrams (P&IDs), heat and mass balances, process control strategies. You have a strong customer orientation, a willingness to innovate and enjoy working with people from other cultures. Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to diverse audiences. Problem-solving mindset with the ability to troubleshoot and resolve complex technical issues effectively. Your benefits: Flat hierarchies and short decision-making routes International work environment in interdisciplinary and multinational teams Very good development opportunities either in a specialist or in a management function Hybrid Schedule (3 days in office & 2-days' work from home) Medical & Dental Insurance - Company Paid Vision Coverage - Company Paid Life Insurance - Company Paid STD/LTD - Company Paid Paid Time Off (25 days) 401(k) Plan & Match We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity. Powered by JazzHR
Company:
Thyssenkrupp Nucera USA
Posted:
April 1 on The Resumator
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More About this Listing: Service Account Manager
Service Account Manager is a Sales Account Manager Job at Thyssenkrupp Nucera USA located in Houston TX. Find other listings like Service Account Manager by searching Oodle for Sales Account Manager Jobs.
Service Account Manager is a Sales Account Manager Job at Thyssenkrupp Nucera USA located in Houston TX. Find other listings like Service Account Manager by searching Oodle for Sales Account Manager Jobs.