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Customer Success Manager
Location:
Jacksonville, FL
Description:
The company needs a performance-driven Customer Success Manager to join our team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team’s success.This is a remote or virtual positionDuties and Responsibilities Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts Work with customers to ensure they are leveraging effectively and finding value in our services Become an expert and educate customers on the use and benefits of our products Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes Maintain a revenue base by managing account retention and renewal Drive upgrade revenue through increased product adoption and increased usageCustomer Success Requirements and Qualifications Bachelor’s degree in a relevant field Experience in account management or in a similar customer-facing role Familiar with customer success metrics and key performance indicators (KPIs) Knowledgeable about our product specifications Communication skillsPowered by JazzHR
Company:
C & H Equipment Rentals
Posted:
March 26 on The Resumator
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More About this Listing: Customer Success Manager
Customer Success Manager is a Executive Manager Job at C & H Equipment Rentals located in Jacksonville FL. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.
Customer Success Manager is a Executive Manager Job at C & H Equipment Rentals located in Jacksonville FL. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.