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Loss Prevention Customer Service Associate
Location:
Clinton, MD
Description:
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.Posting Notes: Marshalls Store 0733 || 8895 Woodyard Rd || Clinton || MD || 20735ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM) Maintains a proper and professional stance in the designated area at the front of the store. Acts as a visual deterrent to prevent potential loss/dishonesty. Wears a Company-issued Body Worn Camera (if assigned) and engages the camera duringapproved situations. Wears a complete Company approved uniform (tactical vest, black shirt and pants, and blackshoes). The Company provides the tactical vest and black shirt. The Associate is responsible forwearing black pants and shoes. Smiles and greets customers appropriately, demonstrate courtesy and respect. Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in adepartment (TJ Maxx only). Responds to customer requests for assistance by referring customers to Store Management orcustomer service via a Company-issued radio. Properly responds to Merchandise Protection Pedestal Activation. Observes and reports any suspicious behavior or critical incidents to Loss Prevention or StoreManagement. Performs a closing safety sweep of the store with a member of management. Acts as a witness to shoplifter apprehension attempts with certified Store Detectives. Adheres to all Company Policies and Procedures to not detain, apprehend, chase, follow,question, or accuse anyone of dishonesty or make a customer feel uncomfortable. Remains in their designated area of the store (aside from breaks). Calls police only when directed by the appropriate LP Associate or Store Management in anemergency. Adheres to all Company Policies and Procedures prohibiting the use or carrying of weapons,including but not limited to guns, knives, tasers, batons, pepper spray or similar devices. Documents required incidents in AIIM (case management).We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Marshalls Store 0733 || 8895 Woodyard Rd || Clinton || MD || 20735
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More About this Listing: Loss Prevention Customer Service Associate
Loss Prevention Customer Service Associate is a Customer Service Customer Service Associate, Customer Service Representative Job at Marshalls located in Clinton MD. Find other listings like Loss Prevention Customer Service Associate by searching Oodle for Customer Service Customer Service Associate, Customer Service Representative Jobs.
Loss Prevention Customer Service Associate is a Customer Service Customer Service Associate, Customer Service Representative Job at Marshalls located in Clinton MD. Find other listings like Loss Prevention Customer Service Associate by searching Oodle for Customer Service Customer Service Associate, Customer Service Representative Jobs.