This listing was posted on Professional Diversity Network.
Multi-vendor Service Operations Specialist
Location:
Cambridge, MA
Description:
Job Title Multi-vendor Service Operations Specialist Job Description Multi-vendor Service Operations Specialist As a Multivendor Medical Equipment Service Implementation/Operations Specialist you will project manage new account implementations to ensure our customers are delighted while they transition from their previous service providers. You will also strive to maintain positive relationships with customers by driving the compliance of contractual obligations, identifying areas of improvement and program quality audits. Your role: Implement and project manage new customer medical equipment service contracts Inventory verification of all contracted assets Creation of customer Computerized Maintenance Management System (CMMS) or service operations database Coordinate and work with sales, local service and back-office operations teams Lead meetings between Philips and the customer Establish balanced Planned Maintenance schedule Prepare contract reconciliation documents Support the Multi-Vendor field service organization across the country Assist with Computerized Maintenance Management System (CMMS) support cases for field technicians Support the compliance of the Philips Biomed/Clinical Engineering program which includes Centers for Medicare & Medicaid Services (CMS), FDA and accreditation agencies Drive new initiatives to improve the overall program across the country Contribute to solving service delivery gaps at both a regional and national level You are a part of You will report directly to the Director, Multi-Vendor Business Operations within the Multi-Vendor Services division of Philips Healthcare. This group specializes in providing a high level of service quality and responsiveness and provides healthcare facilities with single-source accountability, a single service agreement, and a single invoice. You're the right fit if: Bachelor's degree or equivalent work experience 2+ years of Biomed/Clinical Engineer field experience preferred 2+ years in project management experience preferred Proficiency with Microsoft Office, specifically Excel Large dataset analysis, Vlookups and Pivot Tables Understanding of database creation Customer Service oriented with the ability to present to customer audiences Influence internal and external resources to a stated objective without formal authority Travel up to 75% M-F to customer sites, training and other business needs Must possess a valid driver's license and a good driving record Ability to work on your feet/standing 7+ hours/day This position will require you to meet all customer specific mandates such as vaccinations and or screening tests. **US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa**Company relocation benefits will not be provided for this position. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.* Learn more about our business .* Discover our rich and exciting history .* Learn more about our purpose .If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .#LI-PH1#LI-RemoteThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace. PDN-9b8d020d-1eef-4343-8f4e-9589c640154b
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Multi-vendor Service Operations Specialist is a Other Jobs Operations Specialist Job at Philips located in Cambridge MA. Find other listings like Multi-vendor Service Operations Specialist by searching Oodle for Other Jobs Operations Specialist Jobs.
Multi-vendor Service Operations Specialist is a Other Jobs Operations Specialist Job at Philips located in Cambridge MA. Find other listings like Multi-vendor Service Operations Specialist by searching Oodle for Other Jobs Operations Specialist Jobs.