Wheels
This listing was posted on Broadbean.
Out of Stock Delivery Expeditor
Location:
Des Plaines, IL
Description:
Job Description:Job OverviewBy utilizing various communication methods and follow-up tools both internally and externally, ensure out of stock vehicles are delivered to end users road ready and as quickly as possible. The position requires strong verbal and written communication skills, strong excel skills, close attention to detail, outstanding organizational skills, and an excellent understanding of departmental interdependencies and the various operating systems across the organization. When issues arise, the employee is expected to escalate to the appropriate operating area and follow through to resolution. Key Responsibilities * Following up on factory order deliveries with our partner dealerships. * Improve customer satisfaction by identifying and addressing issues proactively and escalating as necessary. * Meticulously maintain data and notes internally to ensure customer reporting is clear and easy to understand * Support department KPI's and initiatives around delivery date follow-up for both Out of Stock and factory orders * Use reports and dashboards to proactively identify exceptions and potential issues * Develop and maintain strong working relationships both internally and externally * Work directly with the various dealer contacts to resolve all delivery related issues, following thru to completion. * Assist with special projects as necessary * Provide expertise to IT in creating new applications as well as enhancing existing applications by assisting with with rule development, formatting and testing * Continually look for ways to improve departmental processes through enhancements and creation of new applications * Develop communications for internal and external customers that are easily understood * Back up and support team members * Provide training for new employees and the client contact areas * Assist and support the VOA department * Other duties as assignedSkills and CompetenciesSelf-starterStrong focus on customer serviceAbility to use multiple resources and systems to draw conclusions and resolve issuesStrong oral and written communication skills - including the ability to interact with internal and external clients and vendors at multiple levels.Detail orientedProcess orientedExcellent organizational and time management skillsAbility to meet deadlines, function under pressure and adjust to changes in priorityUnderstanding of general office practicesDESIRED BEHAVIORSTakes OwnershipTeam playerResponsiveLead by exampleCooperativeResults orientedQuality drivenMaintains confidentialityFacilitatorFlexibleEducation and Experience * Minimum 3 years business experience and/or college diploma * Prior Fleet Management experience required. * Previous customer service/call center experience required. * Wheels five skilled DSA experience a strong plus.PHYSICAL DEMANDSGeneral office - regularly talk and listenBe able to use PC and keyboardMove throughout the department and buildingEEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Company:
Wheels
Posted:
March 13 on Broadbean
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More About this Listing: Out of Stock Delivery Expeditor
Out of Stock Delivery Expeditor is a Other Jobs Out of Stock Delivery Job at Wheels located in Des Plaines IL. Find other listings like Out of Stock Delivery Expeditor by searching Oodle for Other Jobs Out of Stock Delivery Jobs.
Out of Stock Delivery Expeditor is a Other Jobs Out of Stock Delivery Job at Wheels located in Des Plaines IL. Find other listings like Out of Stock Delivery Expeditor by searching Oodle for Other Jobs Out of Stock Delivery Jobs.