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Service Advisor
Location:
Pell City, AL
Description:
McSweeney CDJR has a Service Advisor position available for the right person with experience, a proven track record of customer satisfaction, exceeding goal projections, great shop communications and a can-do attitude. We offer great benefits, a great work environment, family-oriented company and a more than competitive pay plan. Responsibilities: - Serve as the main point of contact for customers who need automotive service or repairs- Listen to customer concerns and accurately document them- Provide recommendations for necessary repairs and maintenance based on customer concerns and vehicle inspections- Explain repair estimates and obtain customer approval for work to be performed- Coordinate with technicians to ensure timely completion of repairs- Keep customers informed of the status of their vehicles throughout the repair process- Handle customer inquiries and resolve any issues or complaints in a professional and timely manner- Maintain accurate records of customer interactions and transactions Experience: - Previous experience in the automotive industry, preferably as a Service Advisor or in a related role- Knowledge of auto body repair, suspension, diesel engine repair, brake repair, and other automotive services- Familiarity with dealership operations and procedures- Strong mechanical aptitude and understanding of vehicle systems- Excellent customer service skills with the ability to build rapport and establish trust with customers- Effective communication skills, both verbal and written- Ability to multitask and prioritize tasks in a fast-paced environment- Proficient computer skills for entering and retrieving customer information-Tekion and wiADVISOR experience a plus- Available to work SaturdaysJob Type: Full-timeBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Company:
McSweeney Chrysler Dodge Jeep Ram
Posted:
February 22 on Applicant Tracking Software
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More About this Listing: Service Advisor
Service Advisor is a Human Resource Service Advisor Job at McSweeney Chrysler Dodge Jeep Ram located in Pell City AL. Find other listings like Service Advisor by searching Oodle for Human Resource Service Advisor Jobs.
Service Advisor is a Human Resource Service Advisor Job at McSweeney Chrysler Dodge Jeep Ram located in Pell City AL. Find other listings like Service Advisor by searching Oodle for Human Resource Service Advisor Jobs.