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Incident Management Analyst (Cerner and ServiceNow)
Location:
Washington, DC
Description:
Must be authorized to work in the US100% Remote Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM-IO) for operational activities, including, but not limited to incident management tracking, briefing development, and maintenance/verification of dashboards• Leverage technical out-of-the-box solutions (e.g., ServiceNow, PowerBI, etc.) to customize reports and dashboards for executive clients.• Collaborate with multiple stakeholder groups to provide operational support to monitor, update, and report on existing tickets• Prepare regular updates and communications to/for senior management on key activities• Collaborate with multiple stakeholder groups (including executive leadership) to ensure timely and accurate reporting• Facilitate data gathering and issue/incident update meetings with VA, other contractors and team, and Oracle• Support the development and documentation of processes and standards and apply them to all assigned product/projects• Coordinate with stakeholders to ensure compliance with processes• Organize, review, and perform quality control of incident data repositories• Identify risk areas and escalate activities for resolutionMinimum qualifications:• 10+ years of professional work experience• Experience managing Information Technology related projects. • Must be well versed in life cycle and project management methodologies.• Must have experience in tracking costs, schedule and performance progress. • Must be able to identify and mitigate risks.• Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, or an additional 8 years of relevant experience may be substituted for degree requirementsPreferred qualifications:• Experience in the VA • Experience in Oracle/Cerner • Experience implementing Electronic Health Records Benefits: Retirement Plan Group Health Insurance (Health, Dental, and Vision) Paid Time Off Referral Bonus Opportunity for Performance Evaluation/Retention Bonus Compensation: Full-Time Direct Hire Annual Salary: $100,000-$120,000Powered by JazzHR
Company:
Emerging Tech
Posted:
February 19 on The Resumator
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More About this Listing: Incident Management Analyst (Cerner and ServiceNow)
Incident Management Analyst (Cerner and ServiceNow) is a Jobs Analyst Job at Emerging Tech located in Washington DC. Find other listings like Incident Management Analyst (Cerner and ServiceNow) by searching Oodle for Jobs Analyst Jobs.
Incident Management Analyst (Cerner and ServiceNow) is a Jobs Analyst Job at Emerging Tech located in Washington DC. Find other listings like Incident Management Analyst (Cerner and ServiceNow) by searching Oodle for Jobs Analyst Jobs.