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Accounting Technical Specialist (Business License)
Location:
Atlanta, GA
Description:
JOB DESCRIPTION Posting Open Until FilledSalary range: $37,777 - $47,196At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City's infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.Provide high level support in the processing of accounting and operational transactions related to business licensing and taxation. This job requires a skilled business professional in carrying out the input, processing, and review of customer accounts within an accounting operations environment. This role is a non-supervisory position.The following duties are normal for this job. They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.General responsibilities will include:Demonstrates substantial understanding of the job requirements and apply knowledge and skills to a wide range of tasks within one or more of the following areas.Achieve productivity standards and goals while maintaining highest level of customer service.Respond to customer inquiries via telephone, email, fax, personal contact, etc. in a timely and courteous manner regarding billing issues, service questions and general client concerns.Responsible for follow-up communications with customers to ensure that the customer inquiry has been fully resolved.Verify and reconcile customer receivable accounts.Review Financial documents i.e. Federal tax returns, Income and P&L statements.Use automated systems to input data, generate reports, conduct specialized research projects, and respond to inquiries.Provides support to Revenue collections process.Maintain databases by entering, updating, and retrieving data as well as formatting and generating reports.Conduct account reconciliation of past due customer accountsIdentify opportunities to further improve efficiency and effectiveness of processes, procedures, and information reporting.Consistently display a professional demeanor when interacting with both personnel and customers.Communicate effectively, both orally and in writing, with all department personnel, City officials and outside professionals.Maintains knowledge base of information related to Office of Revenue processes to provide best in class customer service by answering customer concerns confidently and accurately.Other business-related duties and special projects as needed.RESPONSIBILITIES Specific Responsibilities may include:Responsible for the processing of City of Atlanta Business LicensesInput daily new and renewal account dataVerification of customer submitted documentation in accordance with City of Atlanta ordinancesResponsible for the input, review, and reconciliation of Business license customer accountsRespond to customers' inquiries regarding the status of their Business License and occupant taxManage the billing process for assigned revenue stream prescribed by ordinanceResolve customer related Atlanta Serv cases in a timely mannerResponsible for reducing aged receivablesAnswer customer inquiries via personal contact, phone, and/or emailAssist as needed in the completion of ad hoc projects related to Business licensing and taxationProficiency in Excel and SharePointKnowledge, Skills & AbilitiesThis is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.Solid understanding of financial and transactional processingSkilled in use of Microsoft Office, accounting softwareGood planning, organizational and communication skillsAbility to handle escalated issuesAbility to train new employees and/or internsAbility to compile simple reportsAbility to use independent judgment and discretionMust have good interpersonal skillsAbility to process numbers quickly and accuratelyAbility to spot inconsistencies and either troubleshoot issues as they arise or escalate to higher levelExcellent technical, oral, and written communication skills to effectively communicate with both internal and external customersConsistently provide outstanding customer serviceWillingness and ability to multi-task in a high energy and fast paced work environmentProvide detail oriented and organized work productsResults and deadline drivenPerform proactively and with flexibilityWork cooperatively and collaboratively with all levels of employees and management to maximize performance, creativity, problem solving and resultsAptitude to deal with confidential matters tactfully and with good judgmentAnalytical skills to research, report, and troubleshoot process inefficienciesAbility to follow direction and work independentlyKnowledge of JobHas knowledge of data input, billing, and accounts receivables as necessary in the completion of daily operational responsibilities. Can follow policies, procedures, SOP's. Can follow long-term goals for the department to promote effectiveness and efficiency. Ability to keep abreast of any changes in policy, methods, operational needs, etc. Can effectively communicate and interact with management, employees, and members of the public. Can assemble and present information in a clear and organized manner. Have good organizational, human relations, and technical skills. Has the ability to follow regulations, procedures, and related information. Is knowledgeable and skilled in the use of computers.Standard Performance Indicators (not intended to be all-inclusive)Adhere to all COA and DOF policies.Become fully cross-trained in all facets of transactional processing of Business licensing.QUALIFICATIONS Minimum Training and Experience Required to Perform Essential Job FunctionsCompletion of Technical or Vocational course of study or associate degree in accounting/ business.2 years' experience working in a transactional processing environment.Preferred Education & ExperienceUndergraduate degree in accounting or financial business-related field.5+ years in an accounts receivable and/or billing organization.Intermediate level skill in use of Microsoft Office Suite and accounting software databases.
Industry:
Accounting & Finance
Posted:
February 14 on Broadbean
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More About this Listing: Accounting Technical Specialist (Business License)
Accounting Technical Specialist (Business License) is a Construction Accountant Job located in Atlanta GA. Find other listings like Accounting Technical Specialist (Business License) by searching Oodle for Construction Accountant Jobs.
Accounting Technical Specialist (Business License) is a Construction Accountant Job located in Atlanta GA. Find other listings like Accounting Technical Specialist (Business License) by searching Oodle for Construction Accountant Jobs.