This listing was posted on Professional Diversity Network.
Manager of Business Systems Analysis
Location:
Boston, MA
Description:
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Manager of Workforce Modernization is responsible to lead and perform business analysis activities, including documenting business requirements, identifying optimization opportunities, recommending business process changes, leading organizational change management, and supporting business operations.The Manager of Workforce Modernization will serve as the business lead for one or more workstream of the Workforce Modernization Program (WMP) with project initiatives and operational support focused on the continuous improvement of business processes and technology used for transit planning and scheduling, transit employee work selection, and transit day-of-operations and workforce management for bus, light rail, and heavy rail operations. Further, this position will serve as the business project lead for small to mid-sized modernization and optimization initiatives, incorporating suitable project management practices Duties & Responsibilities * Lead business analysts in evaluating current business processes and technology, collaborating with business stakeholders to create user stories, define business requirements, identify potential solutions, and develop process optimization recommendations.* Maintain assigned workstream(s) project backlog, guide work prioritization, lead project or sprint scoping, planning, execution, and monitoring, tailoring predictive (waterfall) and iterative (hybrid, agile, Lean, etc.) project delivery methods, tools, and processes to achieve project goals and ensure work conforms to quality standards for deliverables.* Track, manage, and report on workstream progress, including changes in requirements, schedule, resources, risk, and quality. Collaborate with program leadership on addressing workstream opportunities, risks, and issues.* Close project phases and projects by holding retrospectives, finalizing all project documentation, and managing transition of project work to operational stakeholders.* Lead the development and maintenance of project documentation, including business requirement documents, traceability matrixes, and process maps.* Serve as a super-user of HASTUS and other transit applications and technology tools for the assigned workstream(s).* Provide content knowledge and develop comprehensive strategies to facilitate the creation of business scenarios to test application functionality.* Lead the development and maintenance of end-user training and change management materials for business process changes and new application functionality.* Develop and lead training and change management sessions for end-users of HASTUS and other transit applications and technology tools.* Support end-users with system usage and troubleshooting.* Oversee the development and monitoring of qualitative and quantitative business metrics and KPIs as part of process improvement and controls.* Collaborate with stakeholders to design dashboards that communicate complex information in an easy to digest manner.* Assist in preparing recommendations and materials for policy discussions.* Handle sensitive and confidential information in an appropriate manner.* Participate in the on-call rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call.* Perform related duties and projects as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. Physical Demands and Working Conditions * The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Available to work all shifts and locations as assigned or directed* Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service* This position has remote flexibility once established in the role. The selected candidate will be expected to follow a hybrid work model that consists of both in-office / on-site and work from home days, as needed. During some periods, the selected candidate may be expected to be on-site for 5 days/week. Supervision * Manage a team of analysts and project staff. Minimum Requirements & Qualifications Minimum Education * Bachelor's degree from an accredited institution Minimum Experience and Required Skills * Four (4) years of experience in business analysis, operations analysis, systems analysis, project management, or related field* Two (2) years of experience in transit planning, transit scheduling, transit operations, transit workforce planning & administration, and / or related field.* One (1) year of experience in a lead / supervisory capacity * Ability to manage multiple projects simultaneously amongst competing priorities.* Demonstrated data-driven decision-making skills. NOTE: A critical thinking Excel-based assessment will be part of the interview process* Ability to supervise and work effectively with a diverse workforce and end-user community.* Ability to travel to locations throughout the MBTA's service area* Strong interpersonal skills to interact with various stakeholders, including senior management, team members, end-users, and vendors* Excellent attention to detail* Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, Project, and Teams)* Excellent organizational, analytical, multi-tasking, time management, and documentation skills * Excellent verbal and written communication skills* Excellent customer service and conflict resolution skills Preferred Experience and Skills * Bachelor's degree in Business, Engineering, Information Technology, Urban Planning, or related field* Experience eliciting and documenting business requirements and business process flows* Experience with organizational change management, training material development, and / or training course delivery* Experience with HASTUS or similar transit scheduling and operations management applications, such as Trapeze FX or Trapeze OPS* Experience training end-users on industry specific applications* Experience with process improvement and / or change management frameworks, such as Lean or Six Sigma* Project Management Institute certified (PMP, PMI-ACP, PMI-PBA, etc) Substitutions Include * A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement.* An Associate's degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the Bachelor's degree requirement.* A Master's degree in a related field substitutes for two (2) years of general experience Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English Ability to provide internal and external customers with courteous and professional experiences Ability to work effectively independently and as part of a team (or supervise, if required) Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection) Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service Disclaimers and Definitions: General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-XXXX or XXXX@mbta.com . Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions . PDN-9b46a7ca-6f32-4c22-843a-a1c2debfb18e
Company:
Massachusetts Bay Transportation Authority
Industry:
Other
Posted:
February 7 on Professional Diversity Network
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More About this Listing: Manager of Business Systems Analysis
Manager of Business Systems Analysis is a Executive Manager Job at Massachusetts Bay Transportation Authority located in Boston MA. Find other listings like Manager of Business Systems Analysis by searching Oodle for Executive Manager Jobs.
Manager of Business Systems Analysis is a Executive Manager Job at Massachusetts Bay Transportation Authority located in Boston MA. Find other listings like Manager of Business Systems Analysis by searching Oodle for Executive Manager Jobs.