This listing was posted on Claz.
Medical Call Customer Service Representative
Location:
San Diego, CA
Description:
AMAZING OPPORTUNITY IN TO JOIN A THRIVING MEDICAL NETWORK! Connect to a career you can build from as an Medical Call Customer Service Representative. WE WANT YOU ON OUR TEAM! Position hours are 10:30am-6:30pm. Monday - Saturday with one day off during the week. This is a temporary position with potential for hire. Submit a resume now if you have these credentials: You have at least one year of healthcare experience in a call center or front desk position You are bilingual English/Spanish or English/Arabic, highly preferred What you will do: Today the call center is the primary point of contact to our 25 clinics throughout San Diego County, 400 providers and over 42 programs. It is our goal to provide exceptional customer service in a courteous, professional manner, demonstrating a high level of commitment to our mission and values. Under the direct supervision of the call center management, you will be part of a dedicated team that is passionate and motivated to improving the overall health of the communities we serve, one call at a time; you will work collaboratively to ensure the department meets performance goals, while demonstrating compassion, respect, empathy and integrity in every call you complete with our patients and customers. Essential Functions: Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, closing each call in a pleasant, professional and helpful manner Assist patients with scheduling appointments, rescheduling or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines. Ownership of solutions and accurately identify the needs of each of our patients Demonstrates knowledge and understanding of San Ysidro Health services and programs. Demonstrates ability to multi task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high call volume and workload environment. Ability to maintain composure when confronted with fast-paced and stressful situations Adheres to productivity and quality assurance requirements for the department with emphasis on attention to detail to avoid errors. Complete required training on policies and procedures including but not limited to: customer service, registration of patients, phone etiquette and appointment scheduling. Adheres to department's attendance and punctuality policies and practices. Benefits Benefits upon hire include Vacation, Sick Days, Fixed Holidays, Floating Holidays, Bereavement Leave, Jury Duty, Medical, Dental, Vision, FSA, & Voluntary Benefits, Life, AD&D, Long-term Disability, Employee Assistance Program, Travel Assistance, Education Reimbursement, & Retirement Planning w/403B This is not a remote position
Posted:
February 2 on Claz
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Claz
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Medical Call Customer Service Representative
Medical Call Customer Service Representative is a Customer Service Customer Service Representative Job located in San Diego CA. Find other listings like Medical Call Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Medical Call Customer Service Representative is a Customer Service Customer Service Representative Job located in San Diego CA. Find other listings like Medical Call Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.