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Patient Financial Services Associate
Location:
Scottsdale, AZ
Description:
Since 1980, SMIL has evolved as a premier imaging group in the southwest. In 2016 SMIL won the Southwest Alliance for Excellence award for customer and employee satisfaction, sound management, innovation and results. SMIL was again recognized with the prestigious Advisory Board Company's 2017 Workplace of the Year Award, and in 2019 SMIL was named a World Class Employer by Birdeye Surveys, Inc. Employee engagement is folded into everything we do at SMIL. We are dedicated to the growth of our employees including cross training and leadership career opportunities. Simply put, our culture is what sets us apart from the rest. We offer competitive pay, career opportunities and benefits that include; medical, HSA employer contribution, dental, vision, paid time off, paid holidays, 401K and profit sharing, tuition and continuing education reimbursement, paid life insurance, long term disability as well as voluntary short term disability. We look forward to you joining our amazing team! Position Summary The Patient Financial Services Associate's primary responsibility is to provide excellent customer service. Associates will also be expected to assist with patient collections and other recovery activities. Associates must be able demonstrate problem solving and negotiation techniques. The Associate will resolve routine billing inquiries and negotiate payment arrangements to settle delinquent accounts. Associate will also review and process financial assistance applications as needed. Detailed Responsibilities Resolve customer inquiries and issues in a timely manner with moderate supervision. Responsible for organizing and performing collection processes for assigned accounts. Identify, document, and submit all account adjustments as appropriate. Contact delinquent or high-risk customers in order to secure payment and determine reason for delinquency on inactive accounts. Manage patient correspondence. Verify patient eligibility as necessary. Process financial assistance applications as needed. Assist with overflow pricing calls as needed. Inform management of any trends or issues negatively impacting the patient experience. Comply with performance standards and departmental goals. Maintains HIPAA compliance. Uphold all SMIL policies and procedures. Other duties as deemed necessary. Qualifications High School Education or General Education Degree (GED) required. Minimum 1 year of experience in a medical call center preferred. Physical Requirements While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus. The employee is frequently required to sit and must be able to remain in a stationary position while performing the essential duties of this position. Inside general air-conditioned, nonhazardous environment only with light background noise. Job Posted by ApplicantPro
Company:
Southwest Medical Imaging
Posted:
January 25 on ApplicantList
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More About this Listing: Patient Financial Services Associate
Patient Financial Services Associate is a Jobs Patient Financial Services Job at Southwest Medical Imaging located in Scottsdale AZ. Find other listings like Patient Financial Services Associate by searching Oodle for Jobs Patient Financial Services Jobs.
Patient Financial Services Associate is a Jobs Patient Financial Services Job at Southwest Medical Imaging located in Scottsdale AZ. Find other listings like Patient Financial Services Associate by searching Oodle for Jobs Patient Financial Services Jobs.