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Product Manager, Digital Adoption
Location:
Remote
Description:
Who We Are At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our mission - and our passion - is to improve the lives of the members we serve and be the ideal partner for our providers. Lucet's unique combination of people and technology has proven to optimize access to behavioral health care providers and increase a health plan's ability to connect members to quality care. With the industry's largest network of care navigators and technology powered by more than six million assessments and more than 20 years of data, Lucet is the only solution proven to successfully identify and connect people across the entire acuity spectrum with the right care in less than five days on average, and often as little as one day. Our members, providers and partners fully entrust us to deliver outstanding quality care through coordinated behavioral health services, employee assistance programs, organizational consulting, student well-being programs and more. When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives. Job Summary As a Product Manager at Lucet, you are passionate about building life-changing products and thrive on solving difficult challenges. We are looking for a Digital Adoption Product Manager to join our Product Team. Reporting to the Director of Product Management you will be part of the Customer Experience squad, working closely with internal stakeholders as well as external users, gathering business and functional requirements and designing solutions to address the business problem(s). The successful candidate will work with the Director of Product Management throughout the lifecycle of a new feature or product, assisting with designs, complex analyses, and story development. You will research and collect relevant data on user feedback and behavior and usage patterns, using data-driven metrics to help analyze and prioritize product decisions. This position will work cross functionally throughout the organization, and collaboration with multiple stakeholders, other product team members, Business Analysts, Engineering and QA will be a critical element of your success. Essential Functions Implementing the vision of Product Strategy and the Director of Product Management, Customer Experience at a tactical level to ensure smooth execution against the Product Roadmap Generating reporting/analytics around the Customer Experience and Digital Adoption of the product and product initiatives Being the voice of the customer in prioritization, planning and design sessions Translating business problems to functional requirements and well-rounded user stories Developing Functional Specifications where needed to support the user stories Articulating business problems to the team to aid in the assessment of product gaps Working closely with the Engineering, QA and Infrastructure teams on requirements, feature prioritization, business value, user experience, and owner acceptance of all key features Building and maintaining relationships with key stakeholders Assisting the product support team in triaging complex customer or user issues Working with UX to design wireframes, user journey maps, mock-ups and any other UI/UX elements as needed Tracking and monitoring operational performance metrics Conducting Focus Groups and Customer Interviews Creating, facilitating, and communicating release notes, training documentation, and milestones Providing support to the sales team as needed, to include product messaging and assistance with product demos and presentation materials. Job Qualifications Required Bachelor's degree 2-5 years of experience in a product management or product owner role Experience with Pendo or similar Digital Adoption software Strong analytical and problem-solving skills Strong writing and collaboration skills Ability to distill complex problems into non-complex language Experience developing user stories, establishing acceptance criteria, and conducting backlog grooming Ability to translate user feedback into actionable designs and specifications History analyzing business needs and gaps in product performance General understanding of Product Management principles and processes Understanding of Agile and SCRUM methodology Preferred History working within the healthcare technology industry, especially Behavioral Health Familiarity with UI/UX design principles Technical aptitude with software development tools, web or database technologies Experience with Aha! Experience with JIRA Understanding of HIPPA and HITECH or other data and privacy regulations Experience working for a high-growth technology company Key Competencies Analytical; Problem Solver Detail Oriented Self-motivated Ability to interact at all levels of the organization Excellent written and oral communication skills Working Conditions Work is performed indoors in a typical office or home office environment- not substantially exposed to adverse environmental conditions Frequent exposure to VDT screen Frequent use of office machines to include telephone, computer and printer Job Posted by ApplicantPro
Company:
Lucet
Posted:
January 25 on ApplicantList
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More About this Listing: Product Manager, Digital Adoption
Product Manager, Digital Adoption is a Executive Product Manager Job at Lucet located in United States. Find other listings like Product Manager, Digital Adoption by searching Oodle for Executive Product Manager Jobs.
Product Manager, Digital Adoption is a Executive Product Manager Job at Lucet located in United States. Find other listings like Product Manager, Digital Adoption by searching Oodle for Executive Product Manager Jobs.