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Contact Center Representative (Financial Services/Customer Service)
Location:
Naperville, IL
Description:
Contact Center Rep - Immediate Opening - Naperville, IL Join the Credit Union Difference! We are a not for profit that helps people in the healthcare field. We also take care of you with some great benefits: $20.87/hr 35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package 401K (Up to 4.5% matching PLUS 4% employer contribution) Details: The primary purpose of this position is to assist HealthCare Associates Credit Union in living out our Mission, "Helping our members achieve their financial goals by providing superior financial solutions to "Bank Healthy" by delivering outstanding service to both internal and external members. A key component of this service is to identify the financial needs of each member and recommend an appropriate quality financial solution. In addition, this position will be responsible to provide exceptional member service, present accurate information (on savings and loan rates, on-going promotions, account information) cross-sell credit union products, and be apprised of all credit union products and services. The Contact Center Representative is the members' first impression - as well as ongoing representation - of the credit union's service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical. Responsibilities: 1) Service Deliver service to both internal and external members that are in alignment with the credit union's Service Promises: We promise to anticipate your needs and exceed your expectations. We promise to make it easy to do business with us. We promise to take ownership of your requests. We promise to recommend solutions that will improve your financial health. We promise to treat you with respect. We promise to thank you for being a member. Meets all established sales and service goal. Possess adequate product knowledge as measured by the annual product knowledge certification assessment 2) Member Service Explain and recommend credit union products and services Provide general account information Provide information on new and on-going promotions Address and resolve member problems and complaints 3) Execution of Departmental Programs, Policies, and Procedures Record research requests and deliver to appropriate personnel Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination Assess field of membership qualifications and provide accurate information Meet daily/monthly departmental productivity standards 4) Financial Obligations Possess knowledge of PAM (the audio response system), and assist members with the usage Possess strong knowledge of MY247 online banking and assist members with the registration and usage Possess knowledge of bill pay and assist members with the set up and usage Facilitate wire transfer requests Process check orders Provide loan payoff information Set-up auto share transfers, loan transfers and off-cycle transfers per member requests Provide rate information on deposits and loans 5) Process Financial Transactions Post loan payments Process phone transfer requests between share accounts, loan accounts and cross-member accounts Process check withdrawals Process loan advance requests 6) Other Adhere to other duties as assigned Qualifications: High School Diploma or equivalent Minimum 3-years member service (customer service) experience - preferably in a Financial Institution setting but not required Meet monthly sales goals Excellent communication skills both verbal and written Ability to work well under pressure and multitask Enjoy problem solving and interaction with members Excellent interpersonal skills Strong phone etiquette, pleasant voice and demeanor Must be able to sit for long periods of time Type 20-30 words per minute Team oriented HACU is an Equal Opportunity Employer Job Posted by ApplicantPro
Company:
Healthcare Associates Credit Union
Posted:
January 25 on ApplicantList
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More About this Listing: Contact Center Representative (Financial Services/Customer Service)
Contact Center Representative (Financial Services/Customer Service) is a Customer Service Customer Service Representative Job at Healthcare Associates Credit Union located in Naperville IL. Find other listings like Contact Center Representative (Financial Services/Customer Service) by searching Oodle for Customer Service Customer Service Representative Jobs.
Contact Center Representative (Financial Services/Customer Service) is a Customer Service Customer Service Representative Job at Healthcare Associates Credit Union located in Naperville IL. Find other listings like Contact Center Representative (Financial Services/Customer Service) by searching Oodle for Customer Service Customer Service Representative Jobs.