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eCommerce and Big Box Customer Service Representative
Location:
West Valley City, UT
Description:
eCommerce and Big Box Customer Service Representative About us: Grace Company, a leader in providing affordable and high-quality products to the quilting and craft hobbyist community for over 35 years, is seeking a self-driven and customer satisfaction oriented individual to join our team. Our mission is to empower people to connect with their passions and unleash their creativity, and as a customer service representative, you will play a key role in achieving this mission.The ideal candidate will be responsible for providing exceptional customer service to our online customers by engaging with them on a personal level to address their inquiries and concerns and provide the best possible solutions for their needs. Your primary objective will be to ensure that our customers are satisfied with our products and services and to maintain a positive and lasting relationship with them.If you are a highly motivated and customer-focused individual with a passion for helping others and a commitment to excellence, we invite you to join our team and contribute to our continued success in delivering exceptional products and services to our customers. Responsibilities: · Serve as the primary point of contact for online customers across multiple platforms and provide exceptional service and solutions to meet their needs and expectations.· Manage the order entry process and ensure timely delivery while keeping customers informed of updates and order status in a timely and accurate manner.· Collect, analyze, and report customer feedback, questions, and concerns to inform continuous improvement efforts and enhance the customer experience.· Build and maintain strong relationships with online customers to foster loyalty, trust, and satisfaction.· Collaborate with sales and marketing teams to ensure alignment of messaging, promotions, and customer engagement strategies that drive sales and enhance the customer experience.· Stay informed and up-to-date on the company's products, services, and policies to provide accurate and relevant information to customers and ensure high-quality service delivery.· Identify and report product or service issues to the appropriate departments for prompt resolution and contribute to efforts to continuously improve product and service quality. Qualifications: · 1+ year(s) of customer service experience, with proven track record of providing excellent service and building strong customer relationships.· Demonstrate exceptional communication skills, including the ability to effectively communicate with customers across multiple platforms and convey complex information in a clear and concise manner.· Exhibit a strong ability to learn and retain details related to the full product lineup and effectively communicate this information to customers to provide solutions and drive sales.· Possess strong analytical and problem-solving skills, with the ability to assess customer needs and provide appropriate solutions to meet those needs.· Demonstrate a high level of initiative and the ability to work independently and collaboratively as part of a team, with a commitment to delivering exceptional service and meeting customer expectations. Job Type: Full-time M-F Benefits: · 7 Paid holidays, including 1 floating holiday· Health insurance through SelectHealth· Dental and vision insurance through Dental Select· 10 days paid vacation· Sick/personal time accrual program on top of PTO after 1 year of employment· Employee-friendly work environment including schedule flexibility· Convenient commute with easy access off I-215/UT 201· IRA Retirement Plan with Company matching fundsAccess to Impact Suite mental health apps Job Posted by ApplicantPro
Company:
The Grace Company
Posted:
January 25 on ApplicantList
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More About this Listing: eCommerce and Big Box Customer Service Representative
eCommerce and Big Box Customer Service Representative is a Customer Service Customer Service Representative Job at The Grace Company located in West Valley City UT. Find other listings like eCommerce and Big Box Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
eCommerce and Big Box Customer Service Representative is a Customer Service Customer Service Representative Job at The Grace Company located in West Valley City UT. Find other listings like eCommerce and Big Box Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.