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Scheduling Coordinator Full Time Position
Location:
Saint Louis, MO
Description:
This position is often called the true "Heartbeat" of a home care agency. If you are looking to make a meaningful impact in the lives of both clients and caregivers, this is right for you. Responsible for assuring client needs are satisfied with compatible and capable caregivers. These duties involve matching compatible caregivers with clients, coordinating caregiver availability with scheduling needs, and communicate scheduling with the client's caregivers. During assigned times, provide after-hour phone support for SHC phone lines outside normal day-time work hours. This involves coordination of timely and appropriate responses to client emergency, caregiver and client scheduling changes, and prospect inquiry phone calls in accordance with SHC policy and procedures. Primary Duties and Responsibilities Match compatible caregiver(s) with client(s), coordinate scheduling to accommodate client's need, and meet with caregiver to share new client information and attributes. Process new client information into scheduling software. Handle day-to-day scheduling issues to accommodate client scheduling changes and/or caregiver cancellations. Assist other Staff as a "front line" customer relations contact, informally obtain client feedback, and oversee resolution of non-clinical client concerns. Promptly communicate clinical observations to RN Case Manager(s). Assist with supervision of caregivers for non-clinical performance and develop a positive rapport with caregivers that encourages teamwork. Participate in after-hour scheduling rotation. Capture & communicate information in an accurate, complete, and timely manner. Provide caller with a seamless after-hour telephone experience. Capture & communicate after-hour activity via e-mail at conclusion of shift in an accurate, complete, and timely manner. Coordinate with nursing and case management department as necessary. Provide special assistance to other Staff as requested, making good use of "down time" to complete special project work. Provide day-time office phone back-up, and participate in after-hour scheduling rotation. Be informed and follow office safety and procedures. Education and Prior Work Experience College Degree preferred. 1+ years experience in eldercare or related field. Previous scheduling experience preferred. Equipment / Software Used Axis Care Scheduling Software Microsoft Office Suite Special Requirements Basic understanding of private-duty home care Strong computer skills Strong administrative and organizational skills Strong telephone communication skills Strong writing & grammar skills Strong customer service attitude Team player Strong people skills Job Posted by ApplicantPro
Company:
Seniors Home Care
Posted:
January 25 on ApplicantList
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More About this Listing: Scheduling Coordinator Full Time Position
Scheduling Coordinator Full Time Position is a Clerical Scheduler Job at Seniors Home Care located in Saint Louis MO. Find other listings like Scheduling Coordinator Full Time Position by searching Oodle for Clerical Scheduler Jobs.
Scheduling Coordinator Full Time Position is a Clerical Scheduler Job at Seniors Home Care located in Saint Louis MO. Find other listings like Scheduling Coordinator Full Time Position by searching Oodle for Clerical Scheduler Jobs.