This listing was posted on ApplicantList.
Tier 2 Imaging Technician
Location:
Washington, DC
Description:
Title: Tier 2 Imaging Technician Location: Washington DC Clearance: Public Trust Position Level: Junior/Mid NetCentrics is a market leader in cybersecurity, enterprise IT, and telecommunications solutions and services. We serve the DoD, DHS, Federal Civilian Agencies, and Intelligence Community. We are a diverse group of intellectually curious people living by our core values while bonded by the shared mission to secure our nation - join us! NetCentrics is seeking a Tier 2 Imaging Technician to support our FTC Contract. If you are looking for great work within a small community, this is an ideal opportunity. Responsibilities Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. Excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for users as needed Assess the need for and implement performance upgrades to laptops, including RAM and fan replacements, recommend for warranty repair Collaborate with computer endpoint deployment team and network administrators to ensure efficient operation of the desktop computing environment Where required, administer and resolve issues with associated end-user workstation networking software products Familiarity with ServiceNow ticketing system Follow established Service Desk processes for ticket management Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes Work with Knowledge Manager, including provide content for knowledge base articles Possesses and applies expertise on multiple complex work assignments. Provides analysis related to the design, development, and implementation of hardware for products. If necessary, liaise with third-party support and vendors Support and provide feedback to ensure continual process improvement Provide rapid support response for break/fix Requirements: Bachelor's with 2-4 years of experience Exceptional customer service skills Ability to prioritize and execute tasks in a high-pressure environment Ability to manage multiple tasks simultaneously ServiceNow experience preferred, or with similar ticketing system Basic knowledge of SCCM Critical thinker; must be analytical and have strong problem-solving abilities Must have a strong technical knowledge of PC and Desktop hardware Working knowledge of current operating systems and standards Education Bachelors in Engineering, Computer Science or other related field. 1.5 yrs. experience = 1 yr. of College (non-degreed = 6 yrs. of experience) Preferred ITIL Foundation A+ or Network+ pass a background investigation including criminal history & reference checks. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability (or perception thereof). Equal Opportunity Employer/Veterans/Disabled Job Posted by ApplicantPro
Company:
Netcentrics
Posted:
January 25 on ApplicantList
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantList
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Tier 2 Imaging Technician
Tier 2 Imaging Technician is a Jobs Technician Job at Netcentrics located in Washington DC. Find other listings like Tier 2 Imaging Technician by searching Oodle for Jobs Technician Jobs.
Tier 2 Imaging Technician is a Jobs Technician Job at Netcentrics located in Washington DC. Find other listings like Tier 2 Imaging Technician by searching Oodle for Jobs Technician Jobs.