This listing was posted on ApplicantList.
Switchboard/Administrative Assistant
Location:
Lawrence, MA
Description:
AgeSpan Formerly Elder Services of the Merrimack Valley/North Shore About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place! At AgeSpan, you'll find a work environment that combines: A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds. A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions. Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills. A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs. Depending on your role and your hours, we offer Flexible schedule and hybrid work opportunities Competitive salaries Healthcare (medical, dental) 403b Retirement Plan with agency match 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays Social Work Licensing Program License Renewal Paid by agency for RN's and Social Workers Mileage reimbursement Free parking Employee Referral Bonuses Employee Assistance Program Tuition Remission Program Agency subsidized gym membership (on-site in Lawrence) Commitment to promoting within Position Responsibilities: The primary responsibilities for this position include answering and directing all incoming telephone calls to the agency utilizing agency software and databases to track and transfer calls promptly and accurately. Also responsible to complete Agency mail functions and administrative tasks as assigned. Excellent attendance, punctuality, and flexibility to assist in shift coverage and participate in administrative project are essential elements of the position. Essential Functions : (Core duties or tasks that are fundamental and not marginal performance of the job) Switchboard: Ensure switchboard is opened and closed in a timely manner including forwarding calls to the answering services at the end of each business day. Process and triage high call volume within set timelines to the appropriate recipients Maintain professional and calm demeanor when processing all calls Follow agency protocol to process emergency calls in a calm, confident manner Monitor and report any system/walk in issues to direct supervisor Develop an in-depth knowledge of Agency's staff data base and the process of contacting staff Utilize Agency consumer databases to identify and transfer calls to the appropriate staff Reception: Greet agency visitors in a professional and welcoming manner Follow procedures to connect visitors with appropriate staff in a timely manner Ensure packages are directed to the intended recipient in a timely manner Assist with the Conference Room Booking process as needed Follow agency protocol to appropriately handle emergency front desk situations Mail Processing: Process all incoming and outgoing Agency mail including faxes Maintain inventory of mail and mail machine supplies Maintain staff mailboxes Administrative Duties: Perform administrative tasks including but not limited to copying, scanning, faxing, labeling, and packet creation Attend all relative meetings Other related duties as assigned Qualifications: Associates Degree preferred; High School diploma required. Prior work with a computerized, multi-line phone system and/or experience as an administrative assistant and proficiency in use of Microsoft 365 and web-based databases are strongly preferred. Bi-lingual ability in Spanish is preferred. Must have excellent interpersonal, telephone and organizational skills, written and verbal communication skills, strong attention to detail and follow through, and the ability to multitask and work well in a fast paced, team environment. Hours: 32 per week AA/EOE AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance. Job Posted by ApplicantPro
Company:
Agespan
Posted:
January 25 on ApplicantList
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantList
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Switchboard/Administrative Assistant
Switchboard/Administrative Assistant is a Clerical Administrative Assistant, Administrative Specialist Job at Agespan located in Lawrence MA. Find other listings like Switchboard/Administrative Assistant by searching Oodle for Clerical Administrative Assistant, Administrative Specialist Jobs.
Switchboard/Administrative Assistant is a Clerical Administrative Assistant, Administrative Specialist Job at Agespan located in Lawrence MA. Find other listings like Switchboard/Administrative Assistant by searching Oodle for Clerical Administrative Assistant, Administrative Specialist Jobs.