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Telecom Installation and Customer Training Specialist
Location:
Las Vegas, NV
Description:
About Us Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for a Telecom Installation and Customer Training Specialist to join our team. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on! What you'll do: Among other IT products and services, Les Olson IT offers VoIP phone system design and installation to its customers. The Telecom Installation and Customer Training Specialist will assist the Telecom team with the installation of phones at customer sites. This individual will be responsible for pre-install site visits to ensure that the site provides sufficient available network ports and power sources. Installer will also be responsible for verifying correct hardware is received for install, ensuring proper assignment of devices to end users, and ensuring that hardware is functional with the pre-configured customer cloud PBX. Install team member will also assist with any basic troubleshooting of the device after placement . Once the phone systems are installed, this individual will provide telecom customers with training on their new, highly-featured phone system, including both hardware and software features. The training position will require direct interaction through in-person and remote sessions with customers to help them learn and use the new hardware and software features that these systems offer. This is an on-site role , whether that's Les Olson IT's offices, or those of the customer. Who's our ideal candidate? You have experience with VoIP phone systems-installing, troubleshooting, administering You have basic IT and network connectivity experience You're a fast learner and are ready to learn the full feature set of our systems You listen carefully to customer needs and fulfill them to the letter You pay close attention to the details You're dynamic and personable You're able to clearly and patiently communicate technical features to end users that may have no previous experience with similar technology You present a professional, courteous, and service-minded face to customers and coworkers alike You have reliable transportation to travel to job sites (we provide generous mileage reimbursement) What you'll do: Conduct pre-install customer visits, where you'll ensure the existence of the appropriate number of network connections and appropriate power sources for the desired system Make sure we've received the correct equipment from the manufacturer, and catalog/document it carefully Test equipment prior to delivering and setting it up at the customer site Learn to use and troubleshoot phone and headset functions Learn our preferred products and vendors that offer the most reliable product Become trained on specific telecom software and hardware offerings and their configurations Train customers on the full set of features offered by their phone systems Process repair or return orders Work with vendors to understand product configurations or the specifics of licensing Research and stay up-to-date with the latest hardware and software offered by Les Olson What makes Les Olson different? Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states. We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do. "Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families. We offer: Competitive wages Professional environment Paid Time Off Sick Days Paid Holidays 401k match + Pension Full Medical, Dental & Vision + HSA Mental health care coverage Life Insurance Local Volunteer Opportunities Job Type: Full-time, in-person Schedule: Monday - Friday 8:00AM - 5:00 PM With opportunity for occasional overtime Job Posted by ApplicantPro
Company:
Les Olson Company
Posted:
January 25 on ApplicantList
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More About this Listing: Telecom Installation and Customer Training Specialist
Telecom Installation and Customer Training Specialist is a Training & Instructor Jobs Training Specialist Job at Les Olson Company located in Las Vegas NV. Find other listings like Telecom Installation and Customer Training Specialist by searching Oodle for Training & Instructor Jobs Training Specialist Jobs.
Telecom Installation and Customer Training Specialist is a Training & Instructor Jobs Training Specialist Job at Les Olson Company located in Las Vegas NV. Find other listings like Telecom Installation and Customer Training Specialist by searching Oodle for Training & Instructor Jobs Training Specialist Jobs.