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GAP/ETCH Claims Customer Service Representative
Location:
Norcross, GA
Description:
Overview: The GAP/ETCH Claims Department is responsible for administering APCO's GAP Deficiency Waiver Addendum and GAP Insurance Policy programs. These products are designed to assist customers in the event their vehicle is declared a total loss, but the insurance settlement is not enough to cover the loan balance owed on the vehicle. The department is also responsible for administering claims for APCO's ETCH Registration and Warranty products, which are designed to be a theft deterrent. In the event that a theft does occur and the vehicle is a total loss as a result, the ETCH Warranty and Registrations are designed to issue a payment. Essential Duties and Responsibilities: The GAP Claims Customer Service Representative will receive ACD Calls from customers, dealers, lenders, and any other parties pertaining to GAP Claims. The Customer Service Representative will also enter incoming mail and faxes into the GAP system, email correspondence with customers and lenders when appropriate and (if time permits) call the customer for missing information. The above statements are intended to only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Education and Experience: High School Diploma or equivalent Must be able to handle up to 50 calls per day Computer literate with experience working with Microsoft programs such as Outlook, Word and Excel High attention to detail and accuracy Strong data entry/typing/10-key skills Excellent attendance Excellent customer service skills as well as written and verbal communication skills Ability to work both independently and in a team environment Previous Claims experience is a preferred but not required Physical Demands: While performing the duties of this job, the employee is regularly required to type, wear a headset and look at a computer screen for long periods of the day. The employee must also be able to sit for long periods of time. Qualifications: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. We provide full-time comprehensive benefits packages to all of our employees including: Medical, dental, vision plans with employer contributions; HSA; company-paid life insurance; paid holidays, community service day, and vacation; 401k with generous company match; and much more. APCO Holdings, LLC is a Drug Free Workplace as well as an Equal Opportunity Employer. APCO Holdings, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Job Posted by ApplicantPro
Company:
Apco Holdings
Posted:
January 25 on ApplicantList
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More About this Listing: GAP/ETCH Claims Customer Service Representative
GAP/ETCH Claims Customer Service Representative is a Customer Service Customer Service Representative Job at Apco Holdings located in Norcross GA. Find other listings like GAP/ETCH Claims Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
GAP/ETCH Claims Customer Service Representative is a Customer Service Customer Service Representative Job at Apco Holdings located in Norcross GA. Find other listings like GAP/ETCH Claims Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.