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Customer Service Representative
Location:
Haltom City, TX
Description:
Performs a variety of customer service functions on behalf of the Haltom City Utility Billing Department; collects and processes customer payments; responds to customer inquiries and complaints; creates, updates, and maintains account records; and performs other related duties as assigned. Example of Duties: Provides customer service and assistance to City utility customers at the front counter, drive-thru, and via telephone. Responds to public inquiries regarding utility services and individual customer accounts. Receives and assists in resolving customer complaints; processes billing adjustments. Collects and processes water and/or other types of payments due to the City; balances and maintains assigned cash drawer; prepares bank deposits. Creates and opens new customer accounts; determines service locations and deposits required; inputs new account data into the Utility Billing Program. Coordinates the transfer and disconnection of water services; arranges final billing to customers. Follows up on past due utility accounts; establishes payment arrangements with customers; coordinates service cut-off for non-payment as required; re-opens delinquent accounts. Prepares and submits work orders for new service connection, meter re-reads, leak checks, service disconnection, cut-off's, and repairs. Schedules and coordinates service appointments with customers; contacts customers regarding the emergency shut-off of water services. Researches, updates, and maintains customer account information and billing records. Processes, prepares, and files documentation for residential, commercial, fire hydrant, sprinkler, City, and/or builder utility accounts. Prepares and/or generates a variety of departmental reports including billing, edit, general ledger recap, and zip code reports. Participates in general office duties including answering incoming calls, preparing service notices, and maintaining departmental records and files. Performs other specialized duties relative to area of assignment as assigned or required. Typical Qualifications: High School Diploma or equivalent Two years customer service experience Job Posted by ApplicantPro
Company:
Haltom City
Posted:
January 25 on ApplicantList
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Haltom City located in Haltom City TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Haltom City located in Haltom City TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.