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Customer Service Representative - Property & Casualty - Torrance -Japanese
Location:
Torrance, CA
Description:
Summary Under the direction of the Vice President, the Customer Service Representative services a book ofcommercial lines business. Works with Account Managers, Account Representatives, AccountExecutives, and Client Executives in handling all the inside service work associated with the client'sprogram, including all endorsement activity, routine coverage questions, problem solving, renewalcontrol, preparation of formal proposals, checking and booking policies.Essential Duties & Functions Other duties may be assigned. • Responsible for intake, issuance, and distribution of all certificates of insurance. • Process all policy change requests includes but is not limited to the following; endorsementchange, invoicing additional premiums preparing check request, mailing documents, etc. • Work with Account Representative, Account Manager, Account Executive, Client Executive,prepares annual and/or interim insurance policy audits, Insurance applications.• Work with Account Representative, Account Manager, Account Executives, and Clientexecutives to prepare client policy renewals and preparing proposals• Under the direction of the Account Manager, Account Executive, assist with preparingbroker of record letter, new account set-up, competitive bids• Under the direction of the Account Manager, Account Executive, assist with billing ofpremiums associated with policy transactions• Inputs and maintains record of all activities in AMS 360 • Participate in seminars and educational classes for development of skills and knowledge. • Provides high quality of work with professional demeanor and technical accuracy. • Performs miscellaneous duties and projects as assigned.NON-ESSENTIAL Other duties may be assigned▪ Performs special projects and other miscellaneous duties as assigned by management.▪ Follows up to complete any assigned work. ▪ Maintains high ethical standards in the work place▪ Reports all irregular issues and problems to management for solution.▪ Maintains good communication with management, office staff members and outsidecontacts.▪ Complies with all company policies and procedures.▪ Responsible for maintaining a clean and safe working area by participating in all aspects ofthe Company's Safety Program.Qualifications To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. Reasonable accommodations may be made to enable qualified individuals withdisabilities to perform the essential functions.• High school diploma or general education degree (GED) and minimum two-years relatedexperience and/or training preferred.• Proficient with MS Office Suite.• Strong mathematical and analytical skills.• Excellent verbal and written communication skills.• Exceptional customer service skills.• Ability to exercise independent judgment.• Ability to work independently and make accurate decisions and demonstrate goodjudgement.• Must obtain and maintain active Life/Accident and Health Insurance Agent License withinone year. • Maintain positive working relationships and clear communication with co-workers, vendorsand insurance carriers.• Detail oriented with excellent organizational and time/project management skillsCompetency: To perform the job successfully, an individual should demonstrate the followingcompetencies:• Communication: Communication refers to the ability to inform orally and in writing, withclarity and good effect. It means to understand clearly and quickly when instructions or ordersare received. It means judgment about what information is important and what is not, andwhat should be communicated, how, to whom and when. • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans foradditional resources; Sets goals and objectives.• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promotequality; Applies feedback to improve performance; Monitors own work to ensure quality. • Customer Focus: Acts with customers in mind. Establishes and maintains effectiverelationships with customers and gains their trust and respect. • Customer Service: Refers to the ability to satisfy the expectations and requirements ofcustomers, both internal and external. Displays courtesy and sensitivity and respondspromptly to service requests. Identifies customer needs and explains services clearly. • Drive for Results: Pursues goals with energy, drive, and a need to finish. Does not give up,faces resistance or setbacks well; pushes self and others for results. • Priority Setting: Plans and organizes work activities. Knows what will help or hinderaccomplishing a goal. • Problem Solving: Able to solve problems using logic, judgement, and data to determineeffective solutionsWork Environment:The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. High pressured, fast-paced environment with significant telephone and personal disruption. Largenumber of multiple steps in complex system performed with accuracy and speed is essential to thesuccessful completion of tasks.Physical Demands:The physical demands described here are representative of those that must be met by an employeeto successfully perform the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; talk andhear; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often requiredto sit. Specific vision abilities required by this job include ability to adjust focus when usingcomputers tablets or other electronic devices.Essential Weight Lifting/Force Exertion Requirements:Less than 1/3 of time: Up to 100 pounds with lifting aid 1/3 to 2/3 of time: Up to 50 pounds More than 2/3 of time: Up to 10 poundsThe above job description identifies the essential job functions and skills needed by the person orpersons assigned to this position. These job functions and skills are not intended to be a completeand exhaustive list of all responsibilities, duties and skills required. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential job functions. Theinformation contained herein is subject to change at the Company's discretion. Job Posted by ApplicantPro
Company:
MST Insurance Solutions
Posted:
January 25 on ApplicantList
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More About this Listing: Customer Service Representative - Property & Casualty - Torrance -Japanese
Customer Service Representative - Property & Casualty - Torrance -Japanese is a Customer Service Customer Service Representative Job at MST Insurance Solutions located in Torrance CA. Find other listings like Customer Service Representative - Property & Casualty - Torrance -Japanese by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative - Property & Casualty - Torrance -Japanese is a Customer Service Customer Service Representative Job at MST Insurance Solutions located in Torrance CA. Find other listings like Customer Service Representative - Property & Casualty - Torrance -Japanese by searching Oodle for Customer Service Customer Service Representative Jobs.