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Operations Manager- Customer Service
Location:
Winnipeg
Description:
OPERATIONS MANAGER-CUSTOMER SERVICE Are you passionate about Safety & Security and seeking opportunities in the development of Security Professionals? A. S. P. is looking for an Operations Manager at Winnipeg Richardson International Airport (YWG), who plays a crucial role in overseeing the entire ASP 24/7 Customer Service Operation. The Customer Service function consists of Roving Customer Care, Passenger Processing, Baggage Drop Attendant and Information Booth. This role requires a strategic and dynamic leader who will manage the operations team, ensure efficient service delivery, cultivate stakeholder relationships, and actively participate in events to enhance YWG’s reputation and engagement with its stakeholders. What you will do: Lead, mentor, and manage a team of supervisors, and 30-40 Customer Service Representatives cultivating a cohesive and high-performing team culture. Provide guidance and support to the operations team, setting clear expectations and fostering a sense of ownership in achieving company and airport authority objectives. Ensure adequate bilingual staff on shift and that CSR’s welcome visitors in both official languages Devise and implement strategies to enhance operational processes, streamline workflows, and optimize overall efficiency. Monitor key performance indicators (KPIs) to ensure operational performance aligns with or surpasses set targets, promptly addressing any deviations. Liaise and communicate with the WAA representatives on administrative, operational, and contractual matters to ensure consistency and timely implementation of changes. HR Management including recruitment, training, performance backssment and discipline. Foster strong relationships with clients, partners, vendors, and regulatory bodies, ensuring open communication and alignment of goals. Develop and maintain CSR operations metrics, staffing levels and incidents/issues. Continually monitor flight schedules, passenger flow, and queue. Visit ListedBuy for more information.
Company:
A.S.P.
Posted:
January 19 on ListedBuy
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More About this Listing: Operations Manager- Customer Service
Operations Manager- Customer Service is a Customer Service Customer Service Representative, Operations Manager Job at A.S.P. located in United States. Find other listings like Operations Manager- Customer Service by searching Oodle for Customer Service Customer Service Representative, Operations Manager Jobs.
Operations Manager- Customer Service is a Customer Service Customer Service Representative, Operations Manager Job at A.S.P. located in United States. Find other listings like Operations Manager- Customer Service by searching Oodle for Customer Service Customer Service Representative, Operations Manager Jobs.