TopUSAJobs.com
This listing was posted on TopUSAJobs.
Sr. Network Voice Engineer
Location:
Greenville, NC
Description:
Job Description: --- 9+ years of Hands on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services. --- Hands-on experience on CUCM & Unity Connection version 8.x & 9.x --- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP --- Hands-on experience on Cisco c series and B series server along with Esxi 4.0 or 5.0 --- Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI. --- Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore producer. --- Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. --- Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc. --- Have clear understanding about UCCX historical & online reporting. --- Have clear understanding about CAD and Finesse agent desktop. --- CCNA - Collaboration --- CCNP - Voice/Collaboration --- Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time. --- nswer any questions related to design and architecture while on P1 Bridge. --- Must be able to participate and represent the team in Change and Incident management meetings. --- Excellent communication and presentation skills. --- Coaching analysts for correct routing of tickets, capturing critical information --- Open for 24x7 availability --- Excellent leadership skills. --- Should have good knowledge of ITIL Processes awareness and adhering --- Possess outstanding interpersonal and teamwork skills --- Should have experience on Gateways. --- Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. --- Report on Telephony Problems within established time frames. KEY TECHNOLOGIES: --- CUCM 8.x & 9.x --- Cisco Unity Connection 8.x & 9.X. --- SIP, MGCP, CUBE & H323 gateways. --- UCCX 8.x and 9.x, CAD and Finesse. --- Scripting knowledge of UCCX. --- Understanding of UCCX integration with logger, WFM, Email integration etc.
Company:
Omni Inclusive
Posted:
January 9 on TopUSAJobs
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to TopUSAJobs
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Sr. Network Voice Engineer
Sr. Network Voice Engineer is a Engineering Engineer Job at Omni Inclusive located in Greenville NC. Find other listings like Sr. Network Voice Engineer by searching Oodle for Engineering Engineer Jobs.
Sr. Network Voice Engineer is a Engineering Engineer Job at Omni Inclusive located in Greenville NC. Find other listings like Sr. Network Voice Engineer by searching Oodle for Engineering Engineer Jobs.