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Assistant Customer Service Manager
Location:
Calgary
Description:
Assistant Customer Service Manager Location: Calgary, ABAt Red Arrow, you belong to a world-class team of innovators and industry leaders who are passionate about getting people Safely Home. You're a people mover and a difference-maker, living by a set of shared values, entrusted to safely transport people to and from their destinations. Our culture is driven by inclusivity and people who are empowered, proud, and believe in the power of a positive attitude. The Assistant Customer Service Manager is primarily involved with supervision and administrative functions as well as having some involvement in performing day-to-day operations due to staff shortages or high customer volume. The successful candidate will be a flexible team player who believes in providing outstanding customer service. We offer a competitive salary and benefits package, free and ongoing training, employee recognition programs, and endless opportunities for advancement. Primary Responsibilities: Recruit, orient, train and evaluate staff, ensuring proper staffing levels and encouraging ongoing employee development Schedule staff ensuring maximum efficiency is maintained Monitor customer service issues, ensuring that all customer complaints and concerns are handled efficiently and in accordance with company policies and procedures Ensure all required cash outs and deposits are accurate and completed in a timely manner Assist in preparing annual office budget and monitor expenditures Ensure all billing as well as timecards are accurate and submitted to accounting/payroll in a timely manner Report on office KPI's and financials on a regular basis Attend and participate in managers' meetings, conference calls and assigned committees Conduct staff meetings and prepare related agendas as well as participate in company's Health and Safety Committee Assist in all aspects of passenger operations as required, including processing bookings in person or over the phone and boarding/disembarking. Visit ListedBuy for more information.
Company:
Red Arrow
Posted:
January 9 on ListedBuy
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More About this Listing: Assistant Customer Service Manager
Assistant Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Red Arrow located in United States. Find other listings like Assistant Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Assistant Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Red Arrow located in United States. Find other listings like Assistant Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.