This listing was posted on The Resumator.
Queue Coordinator, Mid-level (Swing Shift)
Location:
Annapolis Junction, MD
Description:
What you will be doing! Independent Software is hiring a Mid-level Queue Coordinator. Candidate will provide technical assistance and telephonic support for Remote Monitoring to customers. Key Requirements: Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved Provide technical assistance and support for Workflow Management services Monitor and support ticket workflows Review, assign, reconcile and support the management of tickets throughout their lifecycle Coordinate with IT service providers and communicate outages and plans for recovery Education and Experience: High School and 4 years of customer service or Bachelors degree and one year of Help Desk Monday - Friday 2 pm - 10 pm Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role. Independent Software is an Equal Opportunity Employer EOE, M/F/D/V. Powered by JazzHR
Company:
Independent Software
Posted:
January 2 on The Resumator
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More About this Listing: Queue Coordinator, Mid-level (Swing Shift)
Queue Coordinator, Mid-level (Swing Shift) is a Jobs Queue Coordinator Mid-Level Job at Independent Software located in Annapolis Junction MD. Find other listings like Queue Coordinator, Mid-level (Swing Shift) by searching Oodle for Jobs Queue Coordinator Mid-Level Jobs.
Queue Coordinator, Mid-level (Swing Shift) is a Jobs Queue Coordinator Mid-Level Job at Independent Software located in Annapolis Junction MD. Find other listings like Queue Coordinator, Mid-level (Swing Shift) by searching Oodle for Jobs Queue Coordinator Mid-Level Jobs.