Studio General Manager - Sales | General Manager in Job Job at Yogasix in Oak Park IL | 7124546725

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Studio General Manager - Sales

Location:

Oak Park, IL

Description:

The Studio Manager is responsible for ensuring an exceptional customer experience at YogaSix Oak Park studio according to YogaSix standards. He/she will lead a team of Sales Associates and Teachers and is accountable for all aspects of studio functionality including Sales, Customer Experience, and studio operations. Position Responsibilities Sales - achieve studio profitability and growth targets through strategic, relationship based selling Generate new customer prospects for the studio through referrals, business to business networking Lead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staff Manage and grow all revenue streams including Memberships, Retail and Teacher Training Marketing - consistently generate new sales prospects and potential visitors to the studio through multiple channels Create and execute an ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty Social media management Schedule/participate in Grassroots Marketing partnerships and event development on a weekly basis to drive new guest traffic Customer Service and Member Experience - provide the highest quality membership experience leading to high customer satisfaction and loyalty Ensure all members have a high-quality experience in studio Address and resolve customer service issues Design activities to promote member engagement Monitor and implement tactics to manage member attrition Management and Operations - ensure the day to day operations of the studio run smoothly Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis Recruit, hire, train, supervise, coach, mentor all studio staff Manage studio budget, spending, and reporting Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio Manage maintenance issues, inventory and cleaning Participate in studio, regional and company-wide meetings and trainings as needed Qualifications Sales Strong experience and history of performance in retail/service or fitness sales Proven experience in the full lifecycle of lead management (generating, following up, and closing leads) Highly confident in generating personal sales, training and managing staff in sales strategy Ability to achieve sales objectives across all revenue streams: memberships, retail, and teacher training Communications and Customer Service Ability to excel in a fast changing, diverse environment Strong customer service skills Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc.) Must be fluent in English and have solid writing and grammar skills Management High emotional intelligence; treats all customers and staff respectfully and professionally, even in challenging situations. Team leadership experience, with positive track record of staff supervision Adaptable and aware of opportunities for improvement Highly organized, proficient in data management, ability to prioritize and meet deadlines Strong attention to detail and accuracy Professional, punctual, reliable and neat Trustworthy and able to handle confidential information Proficient with computers and studio software Powered by JazzHR

Company:

Yogasix

Posted:

January 2 on The Resumator

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