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Lead Intake Specialist
Location:
Knoxville, TN
Description:
Pro Source Home Buyers is looking for a Client Lead Intake Representative to take on the responsibility of receiving and responding to all initial inquiries from our potential clients. This role is for a confident appointment setter who is comfortable interacting with clients by phone, email, text, and instant messaging. This person will act as a liaison between the client and the acquisition manager. Our Lead Intake Representatives thrive on interacting with others, building relationships, and making connections in a fast-paced environment. Our technology stack • Email and Office Technology - We use Google Suite with a strong focus on web-based programs (Google Sheets, Gmail, slides, documents, etc.)• Client Relationship Management Software - SalesForce• Employee Company Communication - Slack• Phone Service, Customer Voice Communication & Voicemail Management - RingCentral / 360 SMS & CTI Note: This is an In-Person Role. Responsibilities: What you will be working on? • Answering a high volume of incoming phone calls, text messages, instant messages, and emails from prospective clients• Conducting cold calling with prospective clients • Addressing client questions and individual needs to provide an exceptional client experience• Verifying prospective client information for accuracy• Securing appointments of prospective clients with the acquisition representative through relationship-building sales techniques• Conducting prospective follow-ups to set appointments with the acquisition representative and to ensure a positive client experience• Interacting with the Sales Lead and Lead Manager to stay up to date on products and services offered • Maintaining client account information and follow-up notes to ensure client questions are answered efficiently and accurately• Resolving all client complaints in a professional and timely manner• Communicating updates to the acquisition team with any changes in the appointment or any additional pertinent client information Qualifications: Who you are • You are fast-paced and can work quickly and efficiently to satisfy client needs• You thrive on meeting new people and building relationships• You love closing the deal or hitting goals - Sales excite you!• You can maintain multiple communication software platforms at one time• You feel comfortable communicating with clients by phone, email, text, and instant messaging• You can communicate with the utilization of proper spelling and grammar• You love to make people happy and look to solve problems and come up with creative solutions• You can work in a remote environment and stay self-motivated to complete tasks• You handle and accept “in the moment” constructive feedback professionally • You can manage your time wisely and prioritize assignments independently • You have accuracy and attention to detail• You understand the importance of follow-up and follow-through• You can communicate professionally and transparently• You embrace technology Requirements • Prior customer service experience in a sales environment• Must be comfortable working with clients on multiple interfaces and platforms at the same time• Must be self-directed and disciplined to stay focused on tasks• Energetic personality with a professional demeanor to close on appointment setting• Relationship sales-building techniques• Exemplary interpersonal abilities in communication and active listening • Prior experience using SalesForce or another CRM software• Functional office space with high-speed internet for the optimal remote work environment• Proficient in modern smart technology with the ability to use multiple platforms, devices, and smart device applications (apps)• High School Diploma or G.E.D equivalent Compensation: $40,000 - $60,000 yearly About Company: Pro Source Home Buyers is a reputable real estate investment company based out of Knoxville, TN. Pro Source Home Buyers currently operates in Tennessee out of Knoxville & Chattanooga and Greenville South Carolina. Our core purpose is to "provide innovative solutions resulting in win-win outcomes." Alignment with our Core Values is a must: Extreme Ownership: 100% accountability of your actions and results.Integrity: Do the right thing!People First: Understanding the opportunity in order to craft a solution.Loyalty: Commitment to the company’s purpose, allegiance, and support for clients and partners.
Company:
Pro Source Home Buyers
Posted:
January 1 on WizeHire
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More About this Listing: Lead Intake Specialist
Lead Intake Specialist is a Real estate Lead Intake Specialist Job at Pro Source Home Buyers located in Knoxville TN. Find other listings like Lead Intake Specialist by searching Oodle for Real estate Lead Intake Specialist Jobs.
Lead Intake Specialist is a Real estate Lead Intake Specialist Job at Pro Source Home Buyers located in Knoxville TN. Find other listings like Lead Intake Specialist by searching Oodle for Real estate Lead Intake Specialist Jobs.