This listing was posted on Recruitology.
Tier II Customer Support Technician
Location:
Steele, ND
Description:
Tier II Customer Support TechnicianBEK Communications in Steele, ND is currently recruiting for a Tier II Customer Support Technician.General Summary: Tier II Customer Support Technicians provide technical support for voice, broadband, television and cloud services for both external and internal customers. Troubleshooting calls are escalated by, and received primarily from, Customer Experience Advocates, Fiber Service Technicians and BEK customers. This role also serves as liaison to BEK Network Engineers. An absolute must for this position is a resourceful, forward-thinking, innovative, outside-the-box thinker. The successful candidate must be a masterful problem solver, independently seek answers, enthusiastically persist until goals are met and insist upon an unparalleled customer experience.Essential Job Functions:• Using exceptional customer relationship-building skills, work with customers to diagnose and troubleshoot hardware, software or service-related problems in a timely manner• Provision to activate, suspend or deactivate voice, broadband, television and cloud services• Install or uninstall software as needed or directed• Generate, process and dispatch trouble tickets, and locates, when field service is required• Create, dispatch and manage service orders for accuracy, quality standards and workflow• Efficiently escalate to Network Engineering for next-level troubleshooting and support• Handle trouble calls from customers relating to their services and billing, as well as promote internal products and services to fit customer’s needs• Customer premise visits as needed or directedExperience Requirements:• Network experience or a combination of education and experience to encompass all aspects of the position preferred but not required• Understand installation, configuration, and troubleshooting processes for software, hardware, networking and accessory equipment• Ability to diagnose and configure routers and wireless AP’s• Knowledge of advanced personal computer (PC) troubleshooting• Operating knowledge of various office hardware, including laptops, tablets, mobile devices, routers, switches and printers• Basic understanding of iOS, Android, Windows, Linux and macOS a bonus• Strong interpersonal skills to handle sensitive and confidential situationsThe Ideal Candidate Will:• Possess the ability to work independently in a fast-paced, rapid-growth environment while managing multiple and competing priorities• Be highly organized, detail-oriented and resolute regarding accuracy• Believe and demonstrate that customer relationships, from start to finish, are paramount to success, even when working with technical issues• Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product and service issues recblid 7sc5wch2qvys90wxou4pdc7vkmi8xr
Company:
Bek Communications
Posted:
January 1 on Recruitology
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More About this Listing: Tier II Customer Support Technician
Tier II Customer Support Technician is a Customer Service Customer Support Specialist Job at Bek Communications located in Steele ND. Find other listings like Tier II Customer Support Technician by searching Oodle for Customer Service Customer Support Specialist Jobs.
Tier II Customer Support Technician is a Customer Service Customer Support Specialist Job at Bek Communications located in Steele ND. Find other listings like Tier II Customer Support Technician by searching Oodle for Customer Service Customer Support Specialist Jobs.