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Customer Service Rep
Location:
Northport, AL
Description:
Summary: Under immediate supervision of the Assistant Director of Public Works, receives clients, answers telephone calls, takes messages, enters and closes work orders. Determines the nature of visits and telephone calls and directs/connects individuals to the appropriate party. Performs minor miscellaneous clerical duties. DUTIES AND RESPONSIBILITIES Public Relations (60%) Greets clients in person and by telephone as the principal receptionist. Directs clients to the appropriate Public Works party or agency based on an assessment of their needs. Directs clients to other City locations. Directs inquiries and complaints to the appropriate departments. Represents the City of Northport in a positive and enthusiastic manner. Clerical Duties (40%) Typing, files, prepares mail outs and performs miscellaneous clerical duties as required by the Assistant Director or Director.Answers incoming telephone calls using a switchboard and connects the calls to the appropriate Public Works party or agency based on an assessment of their needs.Takes telephone messages for Public Works personnel as needed. Sorts and distributes mail for Public Works. Performs other reasonably related duties in a safe manner as assigned by assistant director and other supervisors as required. JOB SPECIFICATIONS Qualifications: Must have an educational level equivalent to high school graduation. Ability to type efficiently and effectively 40 words per minute. Previous receptionist experience strongly preferred. Knowledge, Skills, and Abilities: *Knowledge of the functions and responsibilities of the various departments of the city.Working knowledge of telephone switchboards.Skill to operate common office machines, i.e., calculator, fax, computer, copier, typewriter, etc.Excellent interpersonal skills. Ability to express oneself clearly both orally and in writing.Ability to maintain an effective working relationship with other employees. Ability to maintain regular attendance on the job.Proficient in Microsoft Office Physical Characteristics: See well enough to read text on a computer monitor.Hear and speak well enough to carry on a normal conversation both in person and on the telephone.Effectively operate a computer keyboard, typewriter, and other office machines.Have ability to move freely about the office.Have strength to lift files and boxes weighing no more than 25 pounds.Ability to sit for long periods of time. *May be learned on the job. recblid d3s5yk94p5lammtdxtu83k0amegi22
Company:
City Of Northport
Posted:
January 1 on Recruitology
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More About this Listing: Customer Service Rep
Customer Service Rep is a Customer Service Customer Service Representative Job at City of Northport located in Northport AL. Find other listings like Customer Service Rep by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Rep is a Customer Service Customer Service Representative Job at City of Northport located in Northport AL. Find other listings like Customer Service Rep by searching Oodle for Customer Service Customer Service Representative Jobs.