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Member Service Representative/Teller
Location:
Bellingham, WA
Description:
Industrial Credit Union of Whatcom County is looking to hire a full-time Member Service Representative/Teller to join our Operations team in Bellingham . Our full-time benefits include medical, dental, and vision insurance, 401(k), company-sponsored life insurance, and long-term disability insurance (LTD) . ABOUT INDUSTRIAL CREDIT UNION Industrial Credit Union has been a part of Whatcom County for over 75 years. We pride ourselves on the offering of quality member service. We are dedicated to serving our members during good times and working with them during troubled times. In addition to fulfilling the banking needs of our community, our employees embrace our values of accountability, dependability, integrity, and stability . Our success is attributed to our employees' dedication to our philosophy of " people helping people. " This is why we offer competitive pay and benefits as well as a supportive and growth-centered work environment. SUMMARY Acts as the primary credit union contact for members and potential members seeking financial transactions in the daily branch operations; utilizes knowledge of all products and services to provide suggestions and solutions for the consumers financial needs; promotes the credit union using the organizational mission, vision, and values to meet organizational goals as established by management. RESPONSIBILITIES Demonstrates efficiency with financial transactions for checking, savings, and loans; receives funds, posts transactions, and pays out funds as Verbally confirm intended transactions with members to assure needs are met and minimize redoing. Receives loan payments and savings deposits from member, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks member calculations and validates checks and/or counts cash Responsible for recognizing the need to place holds according to Reg CC and credit union policy and for following all proper check and cash handling standards. Issues cashier checks, foreign drafts, and wires; receives currency for coin and verifies Demonstrates efficiency in the Check Stop Payment process. Processes the redemption of bonds. Issues new debit cards. Demonstrates efficiency in explaining Courtesy Pay and the benefits to the member. Identifies and sells products and services beneficial to the members' needs, including the active referral of credit cards while meeting goals assigned. Identifies fraudulent activity to prevent potential losses to the credit union. Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Balances cash drawer daily to assure accuracy in transactions and notifies manager regarding any Appropriately applying policies. Completes profile maintenance to include member address change Initiates debit card disputes Proficient in all tasks listed in MSR 1 assessment. JOB REQUIREMENTS Communicates in a professional and courteous manner by actively listening to others and articulating clearly and effectively, in person, over the phone, via written correspondence and any other form of contact that may occur as a representative of the credit union. Exercises independent judgement and provide solutions to members and potential members seeking information and transaction processing; utilize the knowledge and understanding of all policies and procedures established to protect credit union assets along with the features and benefits of the products and services offered to the membership Possesses and maintains working knowledge of all federal, state, and local rules and regulations governing financial transactions and the organization. Demonstrates self-motivation through personal development and increased knowledge of products, services, transactions and other job functions with curiosity and drive Maintains a level of professionalism that instils trust, confidence, empathy, integrity, and confidentiality of all matters involving the credit union and its members; demonstrates unquestionable honesty, reliability and flexibility in the workplace; sets an example for others to emulate. Participates in all activities that help the credit union satisfy the strategic plan and achieve the branch and organizational goals as determined by management. Provides service, information and solutions to members and potential members seeking financial transactions in the daily branch operations, by maintaining skills through job knowledge and independent thinking while displaying professionalism in all communications, actions, and appearance. Maintains necessary skills to participate in all aspects of the teller position such as talking with and calling members, completing workflows and documents, sending letters, documenting activities, managing work assignments, prioritizing workflow, and processing transactions, in accordance with established policies, procedures, best practices and leadership direction, in an efficient and accurate manner Complies with all credit union policies and procedures along with state and federal regulations that govern financial transactions and the organization. Participates in all activities that help the credit union satisfy the strategic plan and achieve organizational goals as determined by management, including support of objectives, cross-selling services, referring members to other employees, active participation in promotions and campaigns. QUALIFICATIONS Skill Requirements The ability to communicate in a professional manner by actively listening to others, articulating clearly and effectively, in person, over the phone, via written correspondence and any other form of contact that may occur with additional skills directed at training others. The ability to handle cash by receiving and processing transactions, utilizing strong core math skills and attention to detail. The ability to use all equipment, software, systems and other tools effectively and efficiently as the job may require. The ability to organize and prioritize tasks, to multitask in a friendly, personable and helpful manner. The ability to self-motivate personal development in all position functions. To provide unquestionable honesty, reliability, and flexibility in the workplace Required Education and Experience Successful completion High School diploma or GED A minimum of one year of cash handling experience with a credit union preferred Experience in customer service, cross selling and other financial institution products. PHYSICAL REQUIREMENTS Performs primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be able to operate routine equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. TEAM WORK SCHEDULE This full-time position works a schedule of Monday - Friday and/or will include Saturday hours, hours vary by location. Occasional traveling and business demands may extend hours. Branch location varies and will be determined post-hire. There are 7 Industrial Credit Union branches across Whatcom County. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this full-time Teller position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! *please, no inquires on application status. AAP/ EEO Statement - Industrial Credit Union offers equal employment opportunity without regard to race, color, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, veteran status, or any other characteristic by law. Job Posted by ApplicantPro
Company:
Industrial Credit Union
Posted:
December 27 2023 on ApplicantPool
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More About this Listing: Member Service Representative/Teller
Member Service Representative/Teller is a Banking Jobs Teller Job at Industrial Credit Union located in Bellingham WA. Find other listings like Member Service Representative/Teller by searching Oodle for Banking Jobs Teller Jobs.
Member Service Representative/Teller is a Banking Jobs Teller Job at Industrial Credit Union located in Bellingham WA. Find other listings like Member Service Representative/Teller by searching Oodle for Banking Jobs Teller Jobs.