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Site Operations Manager
Location:
Bowie, MD
Description:
Work doesn't have to be boring, come have fun with us! WHAT WE DO: At ScooterBug|Best Lockers, we move people and secure valuables to make sure that leisure time is an experience above expectations. In order to maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. ENJOY GREAT BENEFITS! HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Short-Term Disability, Long-Term Disability WORK/LIFE BALANCE: Holidays, Paid Time Off, Family and Medical Leave, Military Leave AND MANY MORE! WHAT WE ARE LOOKING FOR: The Site Operations Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. This position is responsible for training and development of employees, creating and ensuring that equipment and service levels are managed according to standard operating procedures and company standards, and for delivering key KPI measurements (including guest/customer satisfaction, financial results including P&L, profitability, labor usage, etc.). The Site Operations Manager has overall ownership for their assigned area and will work directly with the Vice President, Field Service Operations to create and manage budgets, set expectations for their team, deliver results that exceed expectations, and grow the business. WHAT YOU'LL DO: Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining mobility (strollers, electric convenience vehicles and wheelchairs) as well as Locker equipment at our various customer sites in the region Provides training and support to the service team on daily operations, customer service, safety requirement and maintenance routines Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team Ensures compliance to all company and customers' safety standards Exhibits excellent customer service to address service issues or concerns Build positive working relationships with customers Completes and manages budgets and costs associated with servicing and maintaining equipment Forecasts and control labor cost on a weekly, monthly, and annual basis Oversees rental transactions to ensure accuracy and prevent cash variances Complete inventories and ensure adequate parts are ordered as needed while following budgeting guidelines Ensures staff maintains a professional appearance by adhering to dress code policy Promotes and increases usage of lockers by ensuring cleanliness and proper maintenance routines Performs other duties as assigned Associates degree required, Bachelor's degree is preferred (Business, Logistics, Engineering, etc.) WHAT YOU'LL BRING: 4+ years of experience in Operations Management or related field Detailed oriented and process driven with excellent management skills Excellent verbal and written communication skills Demonstrates a professional attitude in a fast-paced environment Tech-savvy and mechanically inclined Delivers exceptional customer service with a professional demeanor Effective written and verbal communication skills Able to work outdoors in a variety of weather conditions Proficient in Microsoft Office products Able to work a flexible schedule including nights, weekends, and/or holidays Travel may be required Work with us and turn your job into a job you'll love! Job Posted by ApplicantPro
Company:
Scooterbug Best Lockers
Posted:
December 27 2023 on ApplicantPool
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More About this Listing: Site Operations Manager
Site Operations Manager is a Executive Operations Manager Job at Scooterbug Best Lockers located in Bowie MD. Find other listings like Site Operations Manager by searching Oodle for Executive Operations Manager Jobs.
Site Operations Manager is a Executive Operations Manager Job at Scooterbug Best Lockers located in Bowie MD. Find other listings like Site Operations Manager by searching Oodle for Executive Operations Manager Jobs.