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Regional Service and Quality Manager
Location:
Atlanta, GA
Description:
About the Company: W.W. Williams was founded in Columbus, Ohio, in 1912. Today, The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an extensive network of 41 facilities employing more than 475 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services. Opportunity Summary: The Regional Service and Quality Manager leads the overall efficiency and effectiveness of the service operations including employee, customer, and manufacturer relations by performing the following duties. Works directly with service departments and operations management to improve processes, eliminate waste, and introduce standard work using proven Lean for service tools and techniques. This position reports to Divisional General Manager. Job Duties: Provide leadership, direction, and expertise in company-wide efforts to reduce service turns times and improves repair quality. Deploys processes to meet the WheelTime Promise of quality, speed, and communication. Introduces standard work in service processes. Assists in the development of the operations' business plans to include revenue growth and margin retention, expense control and facility planning. Monitors all divisional warranty activity to assure compliance to manufacturer policies and procedures resulting in clean audit results. Provides guidance to the operational managers regarding the execution of the business plans, including personnel requirements, facility appearance/needs, and equipment needs. Resolves escalated vendor and/or customer service issues including high dollar manufacturer warranty issues, ensuring maximum recovery of expenditure and minimum repeat occurrences through corrective action. Serves as a divisional representative on internal or external committees formed to research, analyze and/or improved service-related issues or opportunities. Supports any sales effort, which requires high-level decision making in the determination and/or quotation of the labor segment portion of the sale. Reviews operational data and reports and directs the resolution of problems found to ensure minimum costs and maximum customer service levels. Monitor, evaluate and improve manufacturer's KPI/SSI/PRP programs, WheelTime metrics and Net Promoter Score. Directs the operation of the divisional technical training department. Trains and communicates to ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations. Work in a team setting to lead change efforts. Work Experience & Qualifications: Bachelor's degree from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Strong written and verbal communication skills. Management or Leadership experience preferred. Ability to identify and implement process efficiencies. Strong customer service skills. Proficient in Microsoft Office Suite. Employee Rewards & Benefits 8 Paid Holidays & 1 Paid Wellness Day Paid Time Off Employee Referral Bonus Program Medical, Dental & Vision Insurance 401k with a Company Match Company Paid Training Growth & Leadership Opportunities When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment. Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.
Company:
W.W. Williams Company
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Regional Service and Quality Manager
Regional Service and Quality Manager is a Quality Assurance Quality Manager Job at W.W. Williams Company located in Atlanta GA. Find other listings like Regional Service and Quality Manager by searching Oodle for Quality Assurance Quality Manager Jobs.
Regional Service and Quality Manager is a Quality Assurance Quality Manager Job at W.W. Williams Company located in Atlanta GA. Find other listings like Regional Service and Quality Manager by searching Oodle for Quality Assurance Quality Manager Jobs.