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Credit and Collection Specialist
Location:
Dallas, TX
Description:
Position Summary: Under general supervision and working within established guidelines, this position is responsible to work in conjunction with the Credit Manager in the following 1) credit investigation of new customers and recommendation of terms and credit limits and 2) active engagement in the collection of customer's accounts receivable balances to include direct customer contact, identification and resolution of customer disputes or deductions, escalation of problems or issues to the to the appropriate function areas to resolve and maintain the integrity of the AR subledger. The position's objective is to maintain customers' account in a current status while sustaining customer goodwill through the following duties. He/she will work autonomously in the resolution of discrepant invoices, reconciling and matching debits/credits, rebates, RMA and electronic invoicing. The Intermediate Collections Specialist is distinguished by a strong technical knowledge and ability to act independently and make decisions and within normal credit and collection situations. He/she relies on experience and judgment to plan and accomplish goal and suggest process improvements. Prepares ad hoc reports on the status of credit and collections. The Intermediate Collections Specialist is expected to partner and coordinating with Sales, Marketing, Order Operations and Finance. The Intermediate Collection Specialist will be assist in the mentoring of new hires and the Junior Collection Specialists. This position also performs functions that require additional experience and knowledge. Essential Duties and Responsibilities: CREDIT Credit investigation- Analyze credit data and financial statements to determine the degree of risk involved in extending credit Recommends credit line adjustments by evaluating customer records, purchase activity and payment history. Build relationships with customer's AP department, and internal groups Confer with credit association and other business representatives to exchange credit information Develops credit histories by compiling financial and historical information COLLECTIONS Active engagement in the collection of customer's accounts receivable balances to include direct customer contact, identification and resolution of customer disputes or deductions, escalation of problems or issues to the appropriate functional groups for resolution and maintains the integrity of the AR Sub Ledger. Minimize bad debt risk and maximize accounts receivable collections Post cash and adjustments in Finance system of record; correct out of balance transactions and mis posted cash Make collection calls/emails and follow up to customers within a "customer focused" framework, leading to the resolution of payment issues, by proactive Identification and resolution methods Investigate customer deductions, past due balances, and historical data, make internal and external customer contact as necessary to work to resolution Monitor entire AR balance; current and past due, to include necessary delivery of invoice copies, statements or any other documentation required by the customer to authorize payment Actively engage customer to deduct credit memos in a timely manner Administer necessary customer account maintenance and customer's account reconciliations Document follow up emails, copies, etc. in ERP system Resolution of customer email and phone inquiries expected within a 24-hour turn-around Assist in preparation of monthly reports of total dollars involved in past dues, with information regarding efforts towards collection or resolution Easily explain changes vs. prior year AR balances and aged receivables Review to ensure accuracy and proper approval levels for credit/debit memos prior to entering into Finance system of record Maintains records by imaging credits, debits, cash application and other manual documents as required. Submit freight claims and track reimbursement payment of same Contribute to decision making process impacting collections related activities and process improvements. Protects organization's value by keeping information confidential. Mentor Junior team members Other duties as assigned. Education and/or Experience: Completion of Bachelor's degree, Accounting, Finance, Business or Equivalent Experience related field or combination of education and experience 5+ years of AR, Credit, Collections Proficiency in Microsoft Suite Effective verbal and written communication skills Ability to foster trusting relationships, teamwork, and cross collaboration Requires moderate supervision/acts autonomously in normal collection situations What we offer Health & Welfare Medical, dental, and vision insurance plans for employees and dependents Health care & dependent flexible spending plans Free Life and AD&D coverage with supplemental coverage options Employee assistance programs focused on mental health Financial Wellbeing Competitive compensation Bonus opportunities Generous 401(k) plan Flexibility & Time Off Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays. Hybrid & remote work opportunities available Community & Personal Development Donation matching and time off to volunteer Educational reimbursement About Us Gibraltar is a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets. By building solutions that make life better for people and the planet, Gibraltar advances the art and science of engineering, science and technology to shape the future of comfortable living, sustainable power, and productive growing. Guided by an inclusive, values-driven culture that celebrates and rewards different perspectives, we work together to create lasting positive impact on everyone our business touches. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com Gibraltar is an Equal Opportunity Employer; and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, Gibraltar will provide reasonable accommodations for qualified individuals with disabilities. #LI-EB1
Company:
Residential Building
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Credit and Collection Specialist
Credit and Collection Specialist is a Accounting & Finance Collections Specialist Job at Residential Building located in Dallas TX. Find other listings like Credit and Collection Specialist by searching Oodle for Accounting & Finance Collections Specialist Jobs.
Credit and Collection Specialist is a Accounting & Finance Collections Specialist Job at Residential Building located in Dallas TX. Find other listings like Credit and Collection Specialist by searching Oodle for Accounting & Finance Collections Specialist Jobs.