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Western Regional Petroleum Operations Manager
Location:
New Stanton, PA
Description:
DEFINITION: In accordance with management directives this position oversees the daily operational activities and supervises all petroleum service operations of multiple company branches. The incumbent in this position will work with all petroleum service supervisors at their respective branches to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with service staff to provide excellent customer service; 3) Maintain Improve profitability; 4) Improve shop staff productivity; 5) Practice ongoing self development. The primary market segments supported by the petroleum operations manager will be; well servicing, well drilling, and natural gas compression.SUMMARY OF DUTIES: This position may perform any combination of the following duties: Travel and support all petroleum product support operations (Clarksburg, Cranberry, Erie, Lantz Corners, and New Stanton). Provide coaching, mentoring, and direct management of branch petroleum product support service supervisors. Direct or support all operational aspects of business activity at all Western branches with petroleum (gas compression and drilling/well service) operations. Interact with the sales force to support their petroleum activities via inspections, appraisals, startup quotes, and estimates for repair services. Assess employee performance and provide guidance. Foster good union-management relations. Assist in the generation of new business opportunities for the branch in specific geographical market areas. Assist in training of new products. Assist the service supervisors with internal and external customers on a daily basis concerning pricing and scheduling of machine repairs or service, technical information, warranty contracts, equipment transportation needs, and other issues. Assist service supervisors with equipment down time concerns, scheduling of repairs(field and shop) that are most convenient to the customer. Assist branch petroleum service supervisors, parts personnel with staffing and training of technicians to ensure the branch region is staffed appropriately and stocked with the parts needed to provide customers with the most efficient and cost effective product line support possible. Assist in the development of the entire petroleum service operations providing efficient and effective customer service while maintaining/improving overall branch regional profitability. Prepare reports using approved computer software. Operate basic office equipment. Perform other work related duties as assigned.ESSENTIAL FUNCTIONS: This position mandates that the employee be able to perform all of the following functions for all Western branches with power systems product support:- Manage and oversee all of the Cleveland Brothers Petroleum Product Support Operations, the super vision of petroleum service supervisors monitoring day-to-day operation of all service activities and related personnel- Analyze and plan activities to meet customer needs and maintain cost efficiencies- Interface with petroleum service supervisors to assist and resolve customer related conflicts (billing, equipment repairs, warranty, etc.)- Travel to all Cleveland Brothers Western branches with petroleum systems operations, visit customer job sites, meet with customers and evaluate equipment needs as required- Assist as required with ISR''s and evaluating repair appraisals and the timing of repairs- Review internal and external matters involving operations and expenses- Prepare and submit documents and reports related to department activities- Monitor the repair process with petroleum service supervisors for productivity, quality, and timeliness of repairs- Communicate with manufacturer's representatives and maintain supplier relations- Work with petroleum service supervisors and assist in the development and maintenance of a technician career development plan- Work with the Eastern Regional Petroleum Product Support Manager in development of standard processes, standard jobs, and servicing external customers across Cleveland Brothers territory- Analyze and resolve regional or branch specific petroleum conflicts - Perform other functions as assignedKNOWLEDGE AND SKILLS REQUIRED: Comprehensive experience with electrical and mechanical repair procedures. Position requires a thorough understanding of petroleum equipment, petroleum applications and product support (diesel and natural gas generator sets, gas compressor systems, fluid ends, transmissions, mist pumps, mud pump, fracking units, dynamic gas blending units, etc.).A comfort level, knowledge, and an understanding of working with a collective bargaining agreement.Must possess excellent verbal and written communication in order to motivate, organize, and supervise personnel involved in providing customer support services. Must be able to handle multiple tasks and requests from numerous sources, balancing conflicting priorities. High energy level, excellent organizational, time management and negotiating skills. Working knowledge of PC based computer software programs. A working knowledge of computer applications in a Windows based environment is essential.TRAVEL REQUIREMENTOvernight travel between 5-10% within Cleveland Brothers Territory. Moderate out of town travel as necessary to attend Caterpillar and Allied vendor training meetings.Bachelors Degree in Business Administration, Engineering, General Management, or related field combined with ten to fifteen years of relevant petroleum product support management experience. The experience should be coupled with a comprehensive knowledge of electrical and mechanical repair procedures and parts applications utilized in petroleum applications or an equivalent combination of training and experience acceptable to Company.
Company:
Cleveland Brothers Equipment Company
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Western Regional Petroleum Operations Manager
Western Regional Petroleum Operations Manager is a Executive Operations Manager Job at Cleveland Brothers Equipment Company located in New Stanton PA. Find other listings like Western Regional Petroleum Operations Manager by searching Oodle for Executive Operations Manager Jobs.
Western Regional Petroleum Operations Manager is a Executive Operations Manager Job at Cleveland Brothers Equipment Company located in New Stanton PA. Find other listings like Western Regional Petroleum Operations Manager by searching Oodle for Executive Operations Manager Jobs.