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Front Desk Agent
Location:
Monkey Island, OK
Description:
POSITION TITLE: Hotel Front Desk Agent CLASSIFICATION: Non-Exempt DEPARTMENT: Hotel SUPERVISOR: Hotel Director GRADE: Full time Position Summary: Under direct supervision of the Hotel Director, responsible for management of hotel desk operations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Includes the following (Other duties may be assigned): Answers all incoming calls Inform guests of all required information and be prepared to answer questions the guest may pose regarding the resort or local area attractions. Quote rates and room availability in accordance with established procedures. Maintains detailed knowledge of resort services and hours of operations. Record reservations received verbally or in writing and enter in property management system. Provides a friendly and courteous guest/employee contact experience. Follow appropriate procedures to process or cancel reservations. Follow established phone etiquette procedures. File, retrieve, and update reservations and related reports. May be required to check guest in and out of hotel, settling accounts with established procedures. Perform job duties as required by other department managers, including Human Resources, Sales and Catering and Food and Beverage. Perform job duties of Concierge as scheduled (See Concierge job description) Performs other job-related duties as assigned. Minimum Qualifications: Education and Experience: High school diploma or equivalent Related experience is preferred but not required. Must be 18 years of age or older. Must be able to pass a background check. Knowledge, Abilities, Skills, and Certifications: Must be able to maintain a professional status through interface with customers. Must be able to maintain a professional working relationship with management and co-workers. Must be able to work flexible schedules Physical Demands: While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift in excess of 25lbs. Physical stamina and proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service. Work Environment: The duties of this position are primarily performed in indoor climate conditions. Evening, holiday and/or weekend work are required. Extended hours and irregular shifts may be required.
Company:
Shangri-La
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Front Desk Agent
Front Desk Agent is a Clerical Front Desk Receptionist Job at Shangri-La located in Monkey Island OK. Find other listings like Front Desk Agent by searching Oodle for Clerical Front Desk Receptionist Jobs.
Front Desk Agent is a Clerical Front Desk Receptionist Job at Shangri-La located in Monkey Island OK. Find other listings like Front Desk Agent by searching Oodle for Clerical Front Desk Receptionist Jobs.