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IT Support Specialist
Location:
Malvern, PA
Description:
Reaction Biology is a contract research organization (CRO) that was founded in 2001. We provide contract research services to over 1500 clients worldwide through our labs in Malvern and Hershey, Pennsylvania and Freiburg and Heidelberg, Germany. Our clients are seeking answers in their request to discover effective treatments for patients. Finding these answers is our mission as a CRO. Our method is to accelerate the drug discovery process with the widest possible range of assays and services but also to maintain an integrated view of the journey to a lead drug candidate. We strive to provide excellent data, delivered in a timely, collaborative manner by outstanding scientists. Come join our team! Position Summary: Reaction Biology is seeking an entry level Information Technology Support Specialist to work in support of the US-Based Reaction Biology team. This position will be responsible for managing and responding to IT support tickets including onsite and remote support for all workstations, internal phone systems, software and licensing, along with onboarding/offboarding staff. Main Responsibilities: Ability to perform remote troubleshooting and provide clear instruction where appropriate. Configure, administrate, and support Windows desktop and laptop workstations. Manage deployment and provisioning for laptop and software using the Microsoft Endpoint Manager (Intune). Manages and prioritizes assigned IT Helpdesk tickets in a timely manner to ensure successful resolution of inquiries. Interface and work alongside vendors and third-party service providers for device support, procurement, and returns. Provide emergency and some off hour support outside normal business hours to respond to end-user outages, perform system upgrades/maintenance, etc. Responsible for new hire configurations, departures, changes, and conference room equipment management. Assist with moving and reconfiguring user equipment as well as shipping and receiving. Maintain asset inventory for laptops, desktops, monitors, and software. Participate on IT team (part of which may be outsourced), which plans for and responds to all IT security issues in the organization. Instruct and train employees on the proper use of software and hardware in accordance with policies written by Reaction Biology. Support Reaction Biology staff in other regions via email, chat and remote desktop tools Key Qualifications: Working knowledge of Windows 10 and 11 and Mac OS Experienced with Microsoft Office products, including experience managing Office 365 products and licensing. Experience with AD or Azure AD account management including account adds/removals, password resets, membership changes for Security Groups and Distribution Groups, and User/Computer Group Policy administration. A minimum of two (2) years in a technology support environment. Bachelor's degree or actively pursuing a college degree.
Company:
Reaction Biology
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: IT Support Specialist
IT Support Specialist is a Technology IT Specialist, Support Worker Job at Reaction Biology located in Malvern PA. Find other listings like IT Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.
IT Support Specialist is a Technology IT Specialist, Support Worker Job at Reaction Biology located in Malvern PA. Find other listings like IT Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.