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Technical Writer
Location:
Middlebury, VT
Description:
The Technical responsible for composing and producing written materials related to CU*Answers products and services. In some cases the Technical Writer may need to work with subject-matter experts throughout the organization in order to translate that knowledge into written materials. This position will be responsible for many different forms of written materials, with a particular emphasis on one or more key areas: Documentation : Develop end-user reference materials and online help tools for CU*Answers software products, including CU*BASE, It's Me 247 online banking, and other related products. Participate in Design team meetings and project review sessions not only as a way to learn about the product to be documented, but also to contribute an end-user's perspective to the design process. Communications : Handle broadcast communications with clients, including alerts, announcements, web page content, and other written communications between CU*Answers and its clients. Duties include learning from subject matter experts, composing the content, developing the written materials according to the organization's presentation standards, and sending the communications via the appropriate delivery channel (email, website, regular mail, etc.). Development : Write project requirements ("specs") for CU*BASE and related software development projects. Work with Design Team leaders in establishing design requirements for new products as well as enhancements to existing products; create and maintain specification documents for use by programmers. Attend spec and project review sessions and work with programmers, Production and Design team leaders, and QC to answer questions and further clarify the intent of projects as needed while under development. Education Writing: Develop, maintain and manage all end-user materials presented for staff and clients via our online training online campuses (CU Training, Inc.). Ensure course materials are kept up to date with ongoing changes in our software and coordinate with the Client Services & Education team to develop new content for our ongoing online education program. Participate in Design team meetings and project review sessions to learn about course content and contribute a learner's perspective to the design process. Marketing & Sales Writing/Design: Develop content for sales- and marketing-related publications such as, promotional flyers, brochures, invitations, support documents for sales proposals, etc. Assist Web Services and other teams with editing or writing content for client-facing marketing publications and websites. Includes playing a large role in the creation and/or editing of press releases to meet organizational goals defined by the VP of Marketing & Public Relations. Grand-Opening Coordination: Manage the Grand Opening plans for major new products and services being rolled out to clients, especially those that are delivered directly to members (such as changes to online banking, new mobile products, and the like). Develop and maintain the formal grand opening plan and facilitate areas specifically related to marketing writing/design and communications. Monitor and coordinate participation by other Writing Team members or other teams to ensure plan goals are communicated and timelines followed. Maintain the Grand Opening portal page and related client and member-facing websites. Special Project Coordination: Members of the Writing Team are often called upon to act as a point person for special projects, either in the short term for special events, or for the long-term coordination of periodic and ongoing activities. Examples: 5300 Call Report, annual publications like the Peer Analysis and Year-End Guides, menu changes for CU*BASE software releases, special client events like annual conferences or focus groups, day-to-day oversight of the OfCourse.cuanswers.com website, etc. Writing Team Services: Facilitate the Writing Team as a resource for other teams, cuasterisk partners, and our clients. Professional Writing Services: Develop, market, and manage a menu of professional writing services (a) internally for other CU*Answers teams and (b) externally for credit union clients and cuasterisk.com partner organizations. Evolve an external business line with potential to generate revenue to augment and offset the future growth of the Writing Team. Department Blueprints: Work with other departments in the organization to develop extensive written materials documenting the team's function and daily processes, providing both a statement of work to define the department's activities as well as a template for organizations that want to start a similar effort. (For example, an Audit Link Playbook explains exactly what Audit Link does and can offer to a client, while also providing a template for a client to start their own internal audit outsourcing business.) Training: On occasion, Writing Team members are asked to present their knowledge about a particular area of expertise to others, sometimes one on one, sometimes via a web conference or even a classroom presentation. Although the team is not expected to handle major training duties on an ongoing basis, basic presentation skills and the ability to communicate verbally are important skills for any position at CU*Answers. ESSENTIAL Job Functions Develop and publish written materials related to the particular area(s) of expertise outlined above. Provide support to staff, management, and cuasterisk.com partner organizations regarding written communication needs, and produce written materials for other projects as needed. Work with subject-matter experts throughout the organization and translate their expertise into written materials. Maintain a positive contribution as a member of the Writing Team, and complete all tasks assigned by management to meet team objectives. Superior written and verbal communication skills. Aptitude for writing technically-detailed and user-friendly materials. Demonstrated skills explaining computer-related information, or the equivalent, in a written form. Experience developing software-related curriculum and reference materials preferred. Above-average PC software skills, including comfort with editing and creating professional-looking documents in programs such as MS Word and Publisher (or equivalent). Skills using RoboHelp preferred. High School graduate or equivalent is required. Two-year degree in business-related field or equivalent work experience is required. Excellent organizational skills; ability to manage multiple projects simultaneously; ability to effectively handle rapidly-changing priorities and meet deadlines. Excellent attention to detail; strong proofreading and editing skills. Self-directed, able to take initiative. Ability to use discretion when dealing with sensitive or confidential data. JOB qualifications Superior written and verbal communication skills. Aptitude for writing technically-detailed and user-friendly materials. Demonstrated skills explaining computer-related information, or the equivalent, in a written form. Experience developing software-related curriculum and reference materials preferred. Above-average PC software skills, including comfort with editing and creating professional-looking documents in programs such as MS Word and Publisher (or equivalent). Skills using RoboHelp preferred. High School graduate or equivalent is required. Two-year degree in business-related field or equivalent work experience is required. Excellent organizational skills; ability to manage multiple projects simultaneously; ability to effectively handle rapidly-changing priorities and meet deadlines. Excellent attention to detail; strong proofreading and editing skills. Self-directed, able to take initiative. Ability to use discretion when dealing with sensitive or confidential data. TO BE CONSIDERED FOR AN INTERVIEW, APPLICANT MUST PROVIDE A WRITING SAMPLE.
Company:
Edoc Innovations
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Technical Writer
Technical Writer is a Technology Technical Writer Job at Edoc Innovations located in Middlebury VT. Find other listings like Technical Writer by searching Oodle for Technology Technical Writer Jobs.
Technical Writer is a Technology Technical Writer Job at Edoc Innovations located in Middlebury VT. Find other listings like Technical Writer by searching Oodle for Technology Technical Writer Jobs.