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Call Center Representative - Duke City Primary Care
Location:
Albuquerque, NM
Description:
Salary: $15 - 19/hour Job Description: Duke City Primary Care is looking to add a few exceptional people to our team! We are looking for a F/T or P/T Call Center Representative to support our commitment to offering fast, friendly, quality care to the residents of NM. If you thrive in a teamwork based environment and always bring your best self forward, we are looking for you! Job Summary: The Call Center position is responsible for taking incoming calls from patients, scheduling appointments, office tasks, and generating outgoing calls. Additional duties may be required. Job Overview and Purpose: Using excellent customer service skills, answering incoming calls, book patient appointments, interact with other provider offices, insurance companies and other healthcare industry vendors. Answer phone promptly in a polite and professional manner. Obtain and enter accurate demographic information into our EHR (address, phone number, emergency contact info, alternative phone number, insurance information, etc.) Use sound judgment and patience in handling calls, especially with upset patients. Proactively manage providers' schedules to ensure appointments are booked accordingly to establish clinic protocol, seeking ways to ensure patients are seen in a timely manner and reducing gaps in a provider's schedule. Display a positive and professional demeanor in all interactions, including but not limited to patients and their family members, medical staff. co-workers, and vendors. Maintain the highest level of confidentiality, protecting all protected health information according to HIPAA regulations. Other duties as assigned.
Company:
Duke City Urgent Care
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Call Center Representative - Duke City Primary Care
Call Center Representative - Duke City Primary Care is a Customer Service Call Center Representative Job at Duke City Urgent Care located in Albuquerque NM. Find other listings like Call Center Representative - Duke City Primary Care by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Representative - Duke City Primary Care is a Customer Service Call Center Representative Job at Duke City Urgent Care located in Albuquerque NM. Find other listings like Call Center Representative - Duke City Primary Care by searching Oodle for Customer Service Call Center Representative Jobs.