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HVAC Outbound Customer Service Representative
Location:
San Diego, CA
Description:
The Bill Howe Family of Companies is a San Diego-based family-owned and operated plumbing, heating and air conditioning, restoration and flood services company. Since its inception in 1980, Bill Howe Plumbing, Inc. strived to be San Diego's most reliable plumbing company. Through high quality work and competitive pricing, Bill Howe Plumbing not only became a company of success stories, but also grew into one of San Diego's largest commercial and residential property services companies. Bill Howe Heating & Air is currently hiring an Outbound Customer Service Representative. Responsibilities Monitor and keep track of our customer database to identify potential job leads. Make outbound calls to book, confirm, and survey upcoming or completed appointments. Schedule service/estimate appointments in a timely manner. Work towards ensuring a steady work schedule for our Service Technicians Identify and assess customers' needs to achieve satisfaction Work with Dispatch to schedule service calls and debrief technicians with accurate customer information when necessary Follow-up on all pending and recommended work with customers and their technicians. Build sustainable relationships of trust through open and interactive communication Take the extra mile to engage customers. Provide accurate, valid complete information by using right methods/tools Meet personal/customer service team sales targets and call handling quotas Follow communication procedures, guidelines and policies Qualifications One or more years of experience as a Customer Service Representative required Telemarketing/call center experience preferred. HVAC experience preferred Ability to thrive in a fast-paced environment A strong degree of self-motivation and accountability Strong problem solving and critical thinking skills Excellent organizational skills and the ability to coordinate multiple appointments. Receptivity to continual coaching and feedback Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word Knowledge of local geographic territory. High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education. Demonstrated listening, written/verbal communication, and interpersonal skills Core Competencies Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. Ability to effectively organize, prioritize, multi-task and manage time. Demonstrated accuracy and productivity in a changing environment with constant interruptions. Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions. Physical Requirements Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs. Operate standard office equipment (computers, phones, copier, fax machine or scanner). Environmental Conditions Office setting Bill Howe Heating & Air is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please view Equal Employment Opportunity Posters provided by OFCCP here . If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 245-XXXX.
Company:
Bill Howe Plumbing
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: HVAC Outbound Customer Service Representative
HVAC Outbound Customer Service Representative is a Customer Service Customer Service Representative Job at Bill Howe Plumbing located in San Diego CA. Find other listings like HVAC Outbound Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
HVAC Outbound Customer Service Representative is a Customer Service Customer Service Representative Job at Bill Howe Plumbing located in San Diego CA. Find other listings like HVAC Outbound Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.