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Customer Service Representative
Location:
Richmond, VA
Description:
Hoover & Strong is a 110-year-old, family-owned jewelry manufacturer and refiner. We cater to the jewelry industry by producing over 30,000 eco-friendly and responsibly sourced jewelry products, all made in the USA. Our products and services include jewelry, contract castings, findings, mill products, and eco-friendly metal refining. A team of over 100 enthusiastic and dedicated coworkers have created a progressive, family-oriented work environment that encourages personal growth, the sharing of creative ideas and responsible practices. Our work ethic is strong and we strive for excellence and innovation in everything that we do. Providing high-quality products and professional services is our passion and we do it all in a casual, non-corporate atmosphere with respect and appreciation for one another. Make a difference in YOUR life and become a part of the Hoover Family! Position Overview: Seeking a highly organized and detail-oriented person who enjoys delivering professional customer service while learning about the "big picture" of our business. Working in collaboration with other team members to own all aspects of delivering an exceptional customer experience, the Customer Service Representative will interact with customers via phone, email, and chat to place orders, answer questions, and resolve complaints. Starting Hourly Rate: $18.00, based on experience Job Responsibilities: Communication and Listening - 40% Exhibit solid customer service skills answering inbound phone calls, processing orders and responding to customer inquiries in a friendly, upbeat, and helpful manner. Use provided tools and resources to identify custom product or service solutions based on customer needs, soliciting sales of new or additional products and services Exhibit patience and resilience while handling customer concerns and disputes; working to determine the "best fit" solution for all parties involved. Respond to chats and emails in a timely and professional manner ensuring proper grammar, as well as clear and concise responses. Build customer loyalty through exceptional listening, consultative suggestions, resourcefulness, and comprehensive knowledge of our products / services Continuous Learning and Data Entry - 30% Serve as a subject expert on products and services offered, clarifying requests, answering questions and providing information and quotes on promotions, products, and pricing. Process data entry of orders, maintain calendar and email using Outlook. Keep records of customer interaction, recording details of inquiries complaints, or comments, as well as actions taken. Send, receive and file contracts and forms for new account or changes to accounts. Problem Solving and Follow Up - 30% Help expedite the resolution of customer problems and complaints. Discern when to elevate to management if necessary. Demonstrate initiative and the ability to prioritize job responsibilities. Ensure that appropriate changes were made to resolve customer's problems (follow up). Qualifications: Requires 3 to 4 years' experience in Customer Service, Inside Sales, Marketing or High-Volume Call Center 1+ years' experience in office environment preferred Requires minimum of High School Diploma/GED Preferred Associates Degree or Bachelor's Degree: Business, Communications, Sales or related fields Punctual, responsible and with a positive attitude Requires Excellent verbal and written communication abilities - essential to the position Requires Minimum typing speed 40 WPM. Strong multi-tasker with the ability to successfully manage multiple communication streams simultaneously Team player with a willingness to jump in and help out mid-project Strong problem-solving skills Ability to maintain composure in stressful situations Self-starter, possesses a desire to grow, learn and develop Adept, capable and demonstrable computer skills; familiarity with Microsoft Office Applications - especially Word, Excel & Outlook Requires a solid understanding of weights and measures. IE: Ounce, grams, inches and millimeters along with ability to perform simple math equations. Our comprehensive benefits package includes: Paid Time Off - 14 days (pro-rated first year) Nine paid holidays Eligibility for 401k, with Company Profit Sharing contributions Company contribution to your Medical and Dental plans Company paid Life Insurance Voluntary Vision and Supplemental Insurance Available Company paid Tuition Reimbursement for qualified courses Performance bonuses and Spot Awards Monthly luncheons, cookouts and other fun activities Days Only - No Shift Work All applicants must complete the online application. We cannot accept resumes without the online application. Candidates must pass an extensive background check, credit, criminal and drug screen; in addition, all candidates must be willing to adhere to a metal-free dress code policy and no cell phones. Hoover & Strong, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are an EEO M/F/D/V.
Company:
Hoover & Strong
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Hoover & Strong located in Richmond VA. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Hoover & Strong located in Richmond VA. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.