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Customer Service Representative (CSR) - St. Elizabeth
Location:
Saint Elizabeth, MO
Description:
St. Elizabeth Branch: Hours are flexible Lobby Hours Monday-Friday 7:30am-4:00pm; Saturday 7:30am-11:30am Job Summary: The CSR is primarily responsible for opening new deposit accounts for personal and business customers. The CSR interacts with current and potential customers in a professional and helpful manner and uses their knowledge of the bank's products and services to satisfy customers' needs, while complying with all banking regulations. The CSR resolves customers' account inquiries . The CSR also has the capability to accurately process customers' transactions. Essential Functions: Acquire and maintain knowledge of all bank products and services. Promote the bank's products and services based on customers' needs Accurately open new personal and business deposit accounts, debit cards, IRAs, and CDs based on customers' needs Prepare all related new account documentation Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner Answer customers' basic and complex inquiries about their accounts Develop and maintain relationships with portfolio of customers Find creative ways to provide customers an exemplary customer service experience Safely and accurately process customers' transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments as needed Issue negotiable items such as cashier's checks as needed Complete customers' special requests as needed Maintain and balance supply of cash and currency in personal cash drawer as needed Comply with bank operations and security procedures Maintain confidentiality of customer and bank operations information Follow all banking guidelines and regulations Meet all deadlines of any assigned training Other duties as assigned by supervisor KNOWLEDGE, SKILLS AND ABILITIES: Basic Computer Skills - Using computers to program, set up functions, enter data, or process information Obtaining Information - Observing, receiving, and otherwise acquiring information from all relevant sources Decision Making and Solving Problems - Analyzing information to choose the best solution and solve problems. Communicating, Speaking and Active Listening with Supervisors, and Peers - Providing information to supervisors and co-workers by telephone, in written form, email, or in person Comprehension and Critical Thinking - Understanding work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Planning and Organizing - Setting clear objectives, establishing courses of actions, and organizing time to accomplish objectives on or ahead of schedule in an orderly fashion Initiative - Ability to work independently and complete tasks with limited guidance or instruction Customer Service - Interacting with customers, understanding customer needs, and explaining service options to customers in a friendly, helpful, and patient manner Confidentiality - Maintaining the privacy of sensitive information, both customer data and bank data Compliance with Policies, Procedures, and Standards - Using relevant information and individual judgement to determine whether events or processes comply with laws, regulations, or standards Attention to detail - Accuracy in following procedures and instructions and producing quality work Multitasking - Working on many problems and tasks at the same time Adaptability - Interpreting, learning, and responding to instructions and direction related to new situations and procedures Basic Math Skills - Addition, Subtraction, Multiplication, Division Ability to count US currency QUALIFICATIONS AND EDUCATION REQUIREMENTS: High school diploma or educational equivalent preferred, not required and/or prefer to be at least 16 years of age at time of employment Prefer minimum 3-5 years banking or customer service experience Years of experience may be substituted for education requirements or related work experience This job requires skills needed in a typical office environment. This included computer skills, communication skills, as well as utilization of office equipment
Company:
Mid America Bank
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Service Representative (CSR) - St. Elizabeth
Customer Service Representative (CSR) - St. Elizabeth is a Customer Service Customer Service Representative Job at Mid America Bank located in Saint Elizabeth MO. Find other listings like Customer Service Representative (CSR) - St. Elizabeth by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative (CSR) - St. Elizabeth is a Customer Service Customer Service Representative Job at Mid America Bank located in Saint Elizabeth MO. Find other listings like Customer Service Representative (CSR) - St. Elizabeth by searching Oodle for Customer Service Customer Service Representative Jobs.