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Junior Case Management Specialist
Location:
Rockville, MD
Description:
Do you want to make a difference? Do you want to join a diverse team supporting a unifying mission? PSI is always looking to enhance its staff with professional, talented individuals. PSI is willing to sponsor candidates for Top Secret Clearance (for specific jobs that require it) CULTURE PSI's success is driven by our motto "People First, Mission Always." We put people first, and this starts with our team members. We treat everyone on our diverse team with respect, and we work hard to ensure everyone's success by providing leadership, training, mentorship, and development opportunities. Our competitive benefits and culture of integrity, professionalism, and excellence attracts top talent in the industry. MISSIONS Together with our federal partners, PSI is engaged in protecting critical assets by investigating and adjudicating personnel for secure and sensitive programs, protecting the resiliency of the Nation's essential infrastructure, and supporting the safe placement of unaccompanied refugee minors. We support the mission of our customers through trusted partnerships and by creating tailored solutions that meet their needs and overcome the challenges created by the ever-evolving landscape. WORKFORCE DIVERSITY PSI has achieved and maintains one of the most diverse workforces in the country. 56% of our workforce is ethnically diverse and 53% of our workforce are women. This extends to our leadership team as well. 56% of our leadership team is ethnically diverse and 50% of our leadership team are women. At PSI, we do not talk about doing the right thing, we just do it. Purpose: Junior Case Management Specialist is responsible for processing background check requests for potential sponsors of unaccompanied children. The Case Management Specialists do not participate in adjudication or evaluation of the information they receive, and do not make security recommendations based on this information. Essential Job Functions: There are two primary areas that Case Management Specialists will work in: Sponsor Checks Child Abuse and Neglect Checks. Sponsor Checks focus primarily on matching received request paperwork with Special Agency Check (SAC) results received from OPM (Office of Personnel Management), and then opening, processing, and closing cases in an the Program Center (PSC) electronic database. There is considerable follow up with prospective States, ACF personnel, and ACF designees. Child Abuse and Neglect Checks (CA/N) focus primarily on receiving requests and coordinating with state child protective services to receive CA/N records for potential sponsors. There is considerable follow up with OPM, ACF personnel, and ACF designees. Responsibilities Initiate Sponsor Checks and/or Child Abuse and Neglect Checks on potential sponsors of Unaccompanied Children via already existent PSC-established procedures which includes matching results with the incoming necessary paperwork and enter into PSC database to open cases Interface with the respective Federal and State-level Criminal History and/or Child Protective Services agencies throughout the U.S., ACF personnel and designees, and other PSC staff, as well as PSC customers through OPM or other means to obtain missing results or information to be able to close cases Assess documentation and write summary of investigative findings Responsible for timely email request responses and coordination, as well as evaluating various database searches for potential sponsor information. Overcome obstacles and accomplish the mission of obtaining timely, accurate child abuse and neglect checks on sponsor applicants of Unaccompanied Children. Conduct necessary research on policies and procedures regarding state Child Protective Services Present PSC/DCS procedures in a classroom setting, via conference call or web demonstration to DCS customers, ACF personnel or designees, and other federal partners. This position will require less than 5% out of state travel a year to provide or participate in care provider site visits and state agency visits to provide training presentations or other assistance as needed. Position Requirements: Must have a minimum of an Associate's Degree and a minimum of one year of related job experience or an equivalent combination of education and experience Proficient knowledge of Microsoft Office (Outlook, Excel, Access, Power Point, Word) Customer-friendly service skills - especially in communication to overcoming obstacles Requires the skills to understand specific rules and procedures to be able to choose between alternative courses of action Must have documented attention to detail experience Must be self-directed and capable of processing and prioritizing multiple tasks, and handling a large and varied workload with minimum supervision. Must have excellent problem solving skills. Must have excellent verbal and written communication, organizational, grammatical, and proofreading skills. Must be able to deal effectively and tactfully with a variety of internal and external customers Must coordinate work activities with other individuals and groups Sensitive to other cultures and ethnic groups. Must be a U.S. citizen Must be willing to travel 5% Position Preferences: Preference for familiarity with Spanish and/or willing to learn. EEO/Drug Free Workplace Statement: All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Our company takes affirmative action in support of its policy to and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Our company maintains a drug-free workplace. All offers of employment will be contingent on applicant passing a pre-employment drug screen.
Company:
Protection Strategies
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Junior Case Management Specialist
Junior Case Management Specialist is a Executive Manager Job at Protection Strategies located in Rockville MD. Find other listings like Junior Case Management Specialist by searching Oodle for Executive Manager Jobs.
Junior Case Management Specialist is a Executive Manager Job at Protection Strategies located in Rockville MD. Find other listings like Junior Case Management Specialist by searching Oodle for Executive Manager Jobs.